ABDUL RAHMAN AZIZ
Bintulu, Sarawak
Summary
Driven professional with a proven track record in enhancing customer retention rates by over 30% at Kemena Hotel Bintulu through exceptional communication and problem-solving skills. Skilled in cash handling and fluent in Bahasa & English, adept at engaging diverse customers and boosting profitability. Demonstrates a strong ability to upsell effectively, ensuring customer satisfaction and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Grabfood
Own Business
02.2022 - 04.2024
- Selling western food.
- Sending from house to house.
Sales Assistant
Kentucky Fried Chicken
02.2017 - 05.2020
- Cooking parts.
Sales Associate
Imperator Cyber Gaming
11.2014 - 08.2016
- Maximized profitability with strategic upselling techniques during one on one interactions with clients at the point of purchase.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out of stock situations that could impact customer satisfaction.
- Build customer loyalty and retention by delivering excellent shopping experiences.
Receptionist
Kemena Hotel Bintulu
01.2013 - 09.2014
- Increased customer retention rates through exceptional communication skills and problem solving abilities.
- Answeres phone promptly and directed incoming calls to correct offices.
- Reduced incoming call response time by implementing an effective call routing system.
Education
High School Diploma -
Sekolah Menengah Teknik Bintulu
Bintulu, Sarawak 04.2001 -
Skills
- Problem-solving abilities
- Problem-solving aptitude
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Cash Handling
- Punctual and Reliable
- Speak in Bahasa & English
Languages
Malay
Native language
Malay
Proficient
C2
Certification
Sijil Kemahiran Malaysia
Interests
Diligent Work
Timeline
Grabfood
Own Business
02.2022 - 04.2024
Sales Assistant
Kentucky Fried Chicken
02.2017 - 05.2020
Sales Associate
Imperator Cyber Gaming
11.2014 - 08.2016
Sijil Kemahiran Malaysia
09-2013
Receptionist
Kemena Hotel Bintulu
01.2013 - 09.2014
High School Diploma -
Sekolah Menengah Teknik Bintulu
04.2001 -
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