MUHAMMAD HAIKAL BIN IBRAHIM
Lot 128 Jln Khalid Ali Walid Kampung Bukit Sungai Putih
LEMBAH JAYA,AMPANG
Summary
Experienced with navigating diverse routes and ensuring timely deliveries. Utilizes strong coordination with dispatch and customers to meet service standards. Track record of reliability and adaptability, consistently leveraging navigational skills and problem-solving abilities.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
GRABFOOD RIDER
GRAB HOLDINGS INC.
Remote
01.2023 - 01.2025
- Enhanced customer satisfaction through timely pickup and delivery of items, ensuring orders arrived in excellent condition.
- Assisted with training new riders by sharing expertise on best practices and safe riding techniques, fostering a supportive team environment.
- Followed all traffic regulations diligently, minimizing accidents and upholding the company''s reputation for safe transportation services.
- Maintained a clean and organized vehicle, promoting a positive image for the company and increasing client confidence.
- Handled cash transactions accurately, ensuring proper payment for services rendered while maintaining financial accountability.
- Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
- Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.
- Developed an extensive knowledge of local geography over time which contributed significantly towards more efficient routes and faster delivery times.
- Communicated proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationships.
- Navigated efficiently using GPS systems, resulting in faster deliveries and an increased number of completed tasks per shift.
- Collaborated with dispatchers to optimize route planning, contributing to reduced fuel consumption and increased productivity.
- Exhibited exceptional time management skills when juggling multiple deliveries during peak hours, effectively prioritizing tasks to meet deadlines.
- Contributed positively to the team dynamic by offering assistance to fellow riders whenever necessary or requested.
Education
Some College (No Degree) -
12.2022 - Current
Some College (No Degree) -
11.2020 - Current
Skills
Time Management
Discipline
Safe driving skills
Communication
Negotiation
Basic Computer Skills
Basic Math
Timeline
GRABFOOD RIDER - GRAB HOLDINGS INC.
01.2023 - 01.2025
SIJIL PELAJARAN MALAYSIAN (SPM) - Some College (No Degree),
12.2022 - Current
PENTASIRAN TINGKATAN TIGA - Some College (No Degree),
11.2020 - Current