Crena Paul
Ampang,Selangor
Summary
Experienced professional with a strong work ethic, consistently presenting a professional image and attitude. Demonstrates expertise in delivering high-quality results. Dependable and adaptable, excelling in collaborative team settings. Strong communication and organizational skills facilitate smooth teamwork and successful project completion.
Overview
36
36
years of professional experience
Work History
Business Coordinator
Messrs Serena Paul Naveen & Associates
03.2024 - Current
- Brought in new clients for conveyancing matters through networking and partnerships.
- Built strong relationships with real estate agents and brokers to drive referrals.
- Streamlined client onboarding to improve efficiency and client satisfaction.
- Managed marketing efforts to attract and retain clients.
- Delivered excellent customer service, ensuring smooth conveyancing processes.
Personal Assistant to Ambassador
Embassy of Hungary in Kuala Lumpur
05.2023 - 12.2023
- As a personal assistant (PA) in embassy administration, I was an indispensable orchestrator of daily operations.
- Navigated complex administrative tasks, acted as a diplomatic communicator, handled global logistics and travel arrangements, coordinated official events, upheld diplomatic etiquette, managed sensitive information, provided language support, and sometimes represented the embassy.
- As a PA, I bring a personal touch to our work, facilitating the efficient operation of the embassy's varied responsibilities with attention and skill.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support, including scheduling meetings, making travel arrangements, and managing documentation
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Handled incoming mail, bills, and invoices and completed appropriate actions
- Facilitated transportation to and from appointments
- Preserve patient safety by following safety protocols.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion in handling confidential information.
General Secretary
Young Women's Christian Association
10.2021 - 03.2023
- The role involves managing the day-to-day operations of YWCA KL through effective communication with staff, committee chairpersons, and board members.
- This includes organizing weekly staff meetings, ensuring well-organized and documented meetings, and maintaining records.
- The manager manages the membership, including compiling lists, handling dues and contributions, welcoming new members, and sending communications.
- Operational functions align with YWCA policies, including staff-board liaison, personnel appraisals, improvement recommendations, and serving as recording secretary at board meetings.
- Financial oversight includes managing monthly reports, payments, receipts, and other transactions.
- Additionally, the role involves assisting in Wednesday Morning Club activities, planning and executing programs, communicating with committee members, and overseeing logistics.
- The manager also oversees any projects instructed by the president.
- Responded to inquiries from callers seeking information.
Business Coordinator / Team Support
Hannover Re
05.2015 - 12.2020
- As Business Coordinator, I report to the Deputy GM, HOD of Life and Health, and am responsible for supporting departmental activities
- Key responsibilities include assisting the HOD, building relationships with impact clients, producing program documents, and coordinating program logistics
- The role involves project management, answering phone calls, and adhering to company policies
- As Business Coordinator, I acted as communication channel between departments, emphasized excellent customer service, maintained accurate records, and fosters positive relationships with clients
- The incumbent is expected to take ownership, possess a positive learning attitude, have knowledge of the insurance and reinsurance business, be proficient in Microsoft Office, and demonstrate good communication and organizational skills
- I have the opportunity and ability to arrange seminars and excursions overseas for the department.
- The ability to work within deadlines and follow processes is also crucial.
- Facilitated successful events through meticulous planning, coordination of resources, and seamless execution of logistics
- Interacted well with customers to build connections and nurture relationships
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
Administrative Assistant
The General Council of the Assemblies of God of Malaysia
01.2008 - 06.2014
- Was responsible for providing administrative support in various capacities within the organization
- The primary tasks include assisting the ILD Supervisor by typing letters and newsletters, compiling meeting minutes and reports, managing correspondences, maintaining the directory of churches and credential members, and supporting special projects.
- Additionally, the role involves assisting the Southern Division Supervisor in correspondence, processing credential and work applications, and handling applications for sovereign status.
- Directors in various departments, such as the Children's Ministry, Youth Alive Ministry, Worship Department, Publication Department, Royal Rangers, Women's Department, and Prayer Commission, also receive administrative support.
- The individual is also responsible for assisting the assistant executive administrator in standardizing office documentation processes and maintaining the AG website.
Admin/HR Executive/PA
EURO International Management (M) Sdn Bhd
01.2007 - 09.2007
- Was appointed to handle responsibilities for two companies: EURO International Management (M) Sdn Bhd and EURO International Travel & Tour (M) Sdn Bhd (formerly known as Wing Onn Travel).
- For EURO International Management (M) Sdn Bhd, the responsibilities include leading the human resources department and administration, overseeing daily office operations, coordinating with operational and staff teams, and managing various secretarial duties for senior management.
- Additionally, the role involves assisting in-office maintenance, preparing confidential reports, and undertaking special assignments specified by management.
- Experiences gained include negotiating prices at a Chinese abattoir house, effective communication in administrative settings, and proficiency in Internet and software applications.
- In the case of Wing Onn Travel (M) Sdn Bhd, the responsibilities involve overseeing the day-to-day operations, liaising with suppliers, customers, and the tourism ministry, communicating with bankers, and ensuring timely ticket issuance.
- The role also includes human resources management and the appointment of new staff.
- Gained experiences include meeting diverse people, handling public relations, engaging with Malaysia's tourism minister, and developing strong communication and admin skills using software.
- Managed other HR staff and oversaw the tasks and initiatives. completion
Secretary
The General Council Of The Assemblies Of God Of Malaysia
10.1999 - 12.2006
- The individual has experience in providing comprehensive secretarial support in various roles.
- As an assistant to the Home Missions Director, they prepare secretarial work related to opening and updating churches, assist the Indian Language Division Supervisor in letter writing and communication with Tamil pastors, assist with trustee matters, update the AG website, and perform general secretarial duties such as scheduling meetings, taking minutes, drafting correspondence, and assisting with bulk mailings.
- Maintained daily report documents, memos, and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
Personal Assistant
Bumi Gajah Agencies (M) Sdn BHd
04.1999 - 09.1999
- I was appointed as a personal assistant to the managing director at Bumi Gajah Agencies. The individual performed private secretarial duties for senior management.
- This involved scheduling and confirming meetings, taking minutes, transcribing dictation, drafting correspondences, organizing travel arrangements, and overseeing specific actions.
- I also assisted in office maintenance and administration functions during my seven-month tenure.
Litigation Secretary
Messrs Gurbakhash Tan & Ezura
08.1995 - 03.1999
- The job involves serving as secretary to Mr. Anand Ponnudurai, a partner in a law firm specializing in industrial law and the Employment Act.
- Responsibilities include preparing various litigation documents, such as letters of demand, summonses, affidavits, and writs of summons, as well as other court documents.
- Additionally, tasks involve administrative duties, such as preparing correspondence, photocopying case studies for hearings, and translating affidavits and court documents from English to Bahasa.
- The role also includes handling office administration and attending to clients.
- Ensured accuracy in court filings by proofreading documents thoroughly before submission.
Litigation Secretary
Messrs Lobo & Associates
01.1995 - 07.1995
- Appointed as secretary to a legal assistant named Mr. Anand Ponnudurai, who specializes in industrial matters.
- In this role, the secretary assists in preparing various court documents related to industrial law, including summonses, admissions, and correspondence.
- Enhanced case organization by implementing efficient filing systems and maintaining accurate legal documents.
- Ensured accuracy in court filings by proofreading documents thoroughly before submission.
- Safeguard client confidentiality by adhering to strict guidelines in handling sensitive information throughout all stages of litigation.
- Conducted research on legal cases and prepared summaries for attorneys.
Clerical Assistant
Messrs R R Sethu
01.1989 - 01.1995
- The responsibilities encompass telephone communication, typing court-related documents, translating legal materials from English to Bahasa Malaysia, drafting sales and purchase agreements for property transactions, and performing typical office clerical tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Theology - Theology
Modular Theological Seminary - International Incorporated
Kuala Lumpur2023
Diploma in Learning Disorder Management & Child Psychology - LDM & Child Psychology
The College of Allied Educators
Kuala LumpurSecretarial Course -
Bedford Girls College
Kuala Lumpur1990
A Levels - Engligh Law, Constitution Law And Account
Juara Akademi
Kuala Lumpur1988
SPM -
Bukit Bintang Girls' Secondary School
Kuala Lumpur1986
SRP -
Bukit Bintang Girls' Secondary School
Kuala Lumpur1984
Professional Certificate in Human Resources Manage - Human Resources Management
UECSB UUM
Kuala Lumpur2024
Skills
1 Project Management & Coordination:
- Project Management
- Project Coordination & Experience
- Event Planning & Organization
- Travel & Accommodation Arrangement
- Overseas Seminar Coordination
2 Administrative & Organizational Skills:
- Diary Coordination & Management
- Filing Systems & Administrative Efficiency
- MS Office Proficiency
3 Communication & Client Relations:
- Interdepartmental Communication
- Client Servicing & Relationship Building
- Social Media Scheduling
4 Leadership & HR:
- Leadership Development
- HR Policies Implementation
5 Core Strengths:
- Diplomatic Disposition
- Stress Tolerance
- Critical Thinking
- Integrity & Ethics
Accomplishments
I volunteered at Sanctuary Community Centre, a church organization, for over 25 years. During this time, I served in various roles, including Head of Administration, Head of Christian Education, Worship Leader, Children’s Church Advisor, Youth Coordinator, and Pastor’s Personal Secretary, contributing to the organization’s operations, education programs, and community support.
Languages
English
Bahasa Malaysia
Tamil
Contact
Crena Paul
+6017 769 1341
Ampang, Selangor
Malaysia
Timeline
Business Coordinator
Messrs Serena Paul Naveen & Associates
03.2024 - Current
Personal Assistant to Ambassador
Embassy of Hungary in Kuala Lumpur
05.2023 - 12.2023
General Secretary
Young Women's Christian Association
10.2021 - 03.2023
Business Coordinator / Team Support
Hannover Re
05.2015 - 12.2020
Administrative Assistant
The General Council of the Assemblies of God of Malaysia
01.2008 - 06.2014
Admin/HR Executive/PA
EURO International Management (M) Sdn Bhd
01.2007 - 09.2007
Secretary
The General Council Of The Assemblies Of God Of Malaysia
10.1999 - 12.2006
Personal Assistant
Bumi Gajah Agencies (M) Sdn BHd
04.1999 - 09.1999
Litigation Secretary
Messrs Gurbakhash Tan & Ezura
08.1995 - 03.1999
Litigation Secretary
Messrs Lobo & Associates
01.1995 - 07.1995
Clerical Assistant
Messrs R R Sethu
01.1989 - 01.1995
Bachelor of Theology - Theology
Modular Theological Seminary - International Incorporated
Diploma in Learning Disorder Management & Child Psychology - LDM & Child Psychology
The College of Allied Educators
Secretarial Course -
Bedford Girls College
A Levels - Engligh Law, Constitution Law And Account
Juara Akademi
SPM -
Bukit Bintang Girls' Secondary School
SRP -
Bukit Bintang Girls' Secondary School
Professional Certificate in Human Resources Manage - Human Resources Management
UECSB UUM
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