Microsoft Office Suite
Diviya Letchumie
Corporate Councel, Legal Advisor
Kajang
Summary
Meticulous individual with background in rule enforcement. Dedicated and results-oriented professional with a proven track record of success in corporate environments. Possessing strong leadership skills, excel in team collaboration, project management, and strategic planning. With a solid background in rule enforcement, known for my ability to adapt quickly to new challenges and drive initiatives forward, I am committed to delivering exceptional results while upholding the values and goals of the organization. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Conveyancing Assistant/ Paralegal
SERENA PAUL NAVEEN AND ASSOCIATES
06.2023 - 05.2024
- Conducted thorough searches against properties to identify potential issues or risks for clients before proceeding with transactions.
- Updated clients regularly on the progress of their transactions, fostering trust and confidence in the firm''s services.
- Expedited closing processes for clients by meticulously tracking deadlines and proactively following up on outstanding items.
- Assisted with training new staff members on company policies and procedures, helping them quickly acclimate to their roles within the team.
- Provided backup support to receptionists when needed, contributing to a positive office environment through excellent customer service skills.
- Prepared legal documents such as contracts, transfers, and mortgage deeds, ensuring accuracy and compliance with relevant regulations.
- Consistently met tight deadlines by prioritizing tasks effectively and managing time efficiently.
Law Intern
Radzi Sheikh Ahmad & Sachpal
11.2022 - 1 2023
- Created organised filing system for legal documentation.
- Observed depositions and court proceedings to prepare summaries of cases.
- Collaborated with various departments including legal, sales and management.
- Worked proactively and autonomously to provide helpful support across high-volume legal portfolios.
- Built positive, professional relationships with grantee organisations and stakeholders, enhancing negotiation processes.
- Produced confidentiality agreements within allotted timeframes, ensuring accuracy ahead of distribution.
- Tracked deadlines and managed multiple administrative tasks prioritizing based on urgency.
- Used software and technology to increase the efficiency of legal team, business and other external and internal stakeholders.
Customer Service Representative
Air Asia
07.2022 - 09.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Professional
Pos Malaysia
06.2021 - 12.2021
- Resolved customer queries over phone and by email.
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Early Childhood Teacher
Tadika Titian Murni
01.2019 - 12.2019
- Resourced classroom environments effectively, providing sensory and educational learning tools and materials.
- Attended staff meetings to gather more information and updates, brainstorming ways to improve teaching.
- Worked with children on one-on-one basis, using specialised support plans to help meet individual needs.
Education
CGPA 2.5 -
Band 3 -
Bachelor of Law - Graduand
04.2001 -
Skills
Paralegal support
undefinedAdditional Information
- Computer Excellent
- Leadership Excellent
- Communications Excellent
- Interpersonal Excellent
Software
Customer Relationship Management (CRM) Software
Project Management Tools
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceTeam Building / Company RetreatsHealthcare benefitsCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Conveyancing Assistant/ Paralegal - SERENA PAUL NAVEEN AND ASSOCIATES
06.2023 - 05.2024
Law Intern - Radzi Sheikh Ahmad & Sachpal
11.2022 - 1 2023
Customer Service Representative - Air Asia
07.2022 - 09.2022
Customer Service Professional - Pos Malaysia
06.2021 - 12.2021
Early Childhood Teacher - Tadika Titian Murni
01.2019 - 12.2019
Brickfields Asia College - Bachelor of Law, Graduand
04.2001 -
STPM - CGPA 2.5,
Malaysian University English Test (MUET) - Band 3,
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