Zuryatie Binti Samidi
Banting,Selangor
Summary
Enthusiastic and motivated individual with experience in customer service, administrative support and finance. Seeking and opportunity to leverage my skills in a dynamic and challenging environment, while contributing to the growth and success of the organization. Proficient in Microsoft Office, data entry, customer services and financial processing, with a strong commitment to accuracy and efficiency.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
3
3
Languages
Work History
Cashier cum Sales Assistant
Pasaraya MM Sdn Bhd
07.2013 - 09.2013
- Managed transactions with customers using cash register
- Counted money in cash drawers and ensured pricing accuracy
- Resolved customer complaints and maintained clean checkout areas
- Assisted with stock management, including receiving stock, conducting stock checks and reporting inventory discrepancies
- Greeted and assist customers in a friendly manner, providing product information and recommendation to help them
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Management Trainee
Aeon Co (M) Bhd
06.2011 - 09.2011
- Assisted with various tasks across different departments to gain a broad understanding of retail operations
- Received training in customer services, sales techniques and store management
- Worked on projects and assignments to develop problem solving and decision-making skills
- Learned about company policies and procedures to ensure smooth store operations
- Improved management skills by participating in rigorous training programs and workshops.
- Enhanced team performance by implementing effective communication strategies within the group.
Internship (Receptionist and Waitress)
Dorani Bayu Resort
12.2010 - 12.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed reservations and check-in/check-out process
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
Administrative Assistant
George Kent (Malaysia) Berhad
02.2018 - 08.2018
- Investigated employee claims for eligibility and ensure timely payment
- Supported the finance team by preparing and processing financial documents and reports
- Maintained employee records and handled payroll processes
- Maintained accurate and organized records, ensuring compliance with company policies
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
Master in Management - Technology
Universiti Teknologi Malaysia
Skudai, Johor.Bachelor's Degree - Office System Management
Universiti Teknologi Mara (UiTM)
Seri Iskandar, PerakSkills
Microsoft Office Suite
Additionalinformation - Dissertation
- Organizational Justice Perception as Predictor of Job Satisfaction, Master in Management (Technology), 12/01/15
- Unethical Behavior Conduct in Office Organization, Bachelor's Degree, 2011
Timeline
Administrative Assistant
George Kent (Malaysia) Berhad
02.2018 - 08.2018
Cashier cum Sales Assistant
Pasaraya MM Sdn Bhd
07.2013 - 09.2013
Management Trainee
Aeon Co (M) Bhd
06.2011 - 09.2011
Internship (Receptionist and Waitress)
Dorani Bayu Resort
12.2010 - 12.2010
Master in Management - Technology
Universiti Teknologi Malaysia
Bachelor's Degree - Office System Management
Universiti Teknologi Mara (UiTM)
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