Hi, I’m
Zurina binti Mat Zuki
Clinic Head
Tanjung Tokong
Summary
- To obtain a challenging management, administrative as deemed suitable to my skills, experience, and backgrounds, to help a successful organization or company expand further and to help myself grow further professionally and technically to become an effective team player in a progressive organization or company.
Overview
21
years of professional experience
Work History
O2 Klinik (Tanjung) Sdn Bhd
Clinic Head
07.2022 - Current
Job overview
- Rechecked settlement account for everyday sales
- Also doing notification to KKM in E-Notification portal and E-covid portal
- Manage a duty roster for staff and also manage the teams
- Approved staff's Leaves and Over time claim
- Always make sure clinic in clean and also ensure that the clinic is in good condition at all times of operation
- Doing claim in Tpa (Third party Administration) portal
- Performing health care to patients such as performing vital examinations/ blood taking/ injection/ wounds dressing/ ECG
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Collaborated with store manager to maintain daily operations.
O2 Klinik (Tanjung) Sdn Bhd
Clinic Assistant
01.2020 - 06.2022
Job overview
- Assisted with documenting clinic activities and updated medical records.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction and understanding of treatment plans.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Ministry of Defense
Pembantu Perubatan ATM (Angkatan Tentera Malaysia)
06.2004 - 06.2019
Job overview
- Provides medical protection to military personnel during operation and also training
- Implementing and providing health services to military personnel, military families and veterans
- Receive training and carry out tasks in various departments and wards, including providing treatment in emergency departments
- Assisting doctors in performing nursing duties
- Keeping the patient in the ward as managing and serving a meal, Keeping the patient clean and treating the patient
- Administration - helps managers in supervising trainees during coaching in practice
- Keep military personnel records
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Universiti Kuala Lumpur Royal College Of Medicine Ipoh, Perak, Malaysia
from Kursus & Bengkel Peningkatan Kemahiran Pemb Klinik
04.2001
O2 Klinik Sdn BhdJelutong, Penang, Malaysia
from Basic Life Support (Adult & Pediatric) Course
08-2023
Pejabat Kesihatan Daerah Timur LautGeorge Town, Penang, Malaysia
from Taklimat Covid-19
03-2020
Institut Perubatan Bawah Air dan Hiperbarik
Certificate from Sijil Pembantu Perubatan Selam
Institut Latihan Kesihatan Angkatan Tentera
Certificate from Sijil Pembantu Perubatan Kelas Satu
Institut Latihan Kesihatan Angkatan Tentera Kem Terendak, Melaka
from CPR
09-2011
Sekolah Menengah Kebangsaan Tunku Ismail
SPM
01.1998 - 12.2002
Skills
Microsoft Office
Microsoft PowerPoints
Microsoft Excel
Microsoft Word
Communication Skills
Customer Care
Technology Skills
Clinical management
Operations management
Patient care coordination
Administrative leadership
Skills And Personal Qualities
Excellent, Good, Excellent, Good, Microsoft Office, Microsoft PowerPoints, Microsoft Excel, Microsoft Word, Communication Skills, Customer Care, Technology Skills, Time Management, Planning Skills, Management
Preferences
Farah Nazima binti Nazimuddeen
Exec 1 Northern Zone Lead Supervisor
+60164461815
Nirc
851219-02-5858
Personal Information
- Age: 39
- Ethnicity: Malay
- Health Status: Good
- Date of Birth: 12/19/85
- Gender: Female
- Nationality: Malaysian
- Religion: Islam
- Hp No : +60165687565
- Email : mayangsari5028@gmail.com
Timeline
Clinic Head
O2 Klinik (Tanjung) Sdn Bhd
07.2022 - Current
Clinic Assistant
O2 Klinik (Tanjung) Sdn Bhd
01.2020 - 06.2022
Pembantu Perubatan ATM (Angkatan Tentera Malaysia)
Ministry of Defense
06.2004 - 06.2019
Universiti Kuala Lumpur Royal College Of Medicine
from Kursus & Bengkel Peningkatan Kemahiran Pemb Klinik
04.2001
Sekolah Menengah Kebangsaan Tunku Ismail
SPM
01.1998 - 12.2002
Institut Perubatan Bawah Air dan Hiperbarik
Certificate from Sijil Pembantu Perubatan Selam
03.2016
Institut Latihan Kesihatan Angkatan Tentera
Certificate from Sijil Pembantu Perubatan Kelas Satu
12.2011
O2 Klinik Sdn Bhd
from Basic Life Support (Adult & Pediatric) Course
Pejabat Kesihatan Daerah Timur Laut
from Taklimat Covid-19
Institut Latihan Kesihatan Angkatan Tentera
from CPR