Travels
Hi, I’m
Zuraidah Ahmad
Senior Office Administrator
Ampang
Summary
- Experienced and innovative customer support specialist with sophisticated sales, customer service and business administration skills.
- High personal integrity, and able to relate to and create trust in all.
- Highly articulate, confident and persuasive team-builder, able to motivate and communicate to achieve exceptional business performance.
- Dependable and reliable in supporting and enabling team effort to produce genuine long-term sustainable development.
- Persistent and flexible approach to the mutually beneficial achievement of business plans and personal goals of staff, suppliers and customers.
Overview
4
years of professional experience
Work History
Welltec Oilfield Services (M) Sdn Bhd
Senior Office Administrator
Job overview
- Indirectly involve with operations team on AP21 FE WP & Certifications: Monitored field engineers tracker for e.g., work permit for Sabah/Sarawak/Brunei, Medical report, BOSIET, H2S and offshore/onshore safety course and certifications required by clients Petronas/SHELL/Mubadala/Total/Murphy/Vestigo whereabouts before the mobilization
- Organized the field engineer's tracker
- In charge of Immigration Expatriate Services Division (ESD) process and checklist: Keep expatriates upto-date about the changes in Immigration policies
- Attend tele-con calls and meetings to gain knowledge of changes in Immigration procedures
- Follow-up the steps, monitor the processes and other issues all employment pass/dependent pass/shorten pass/PVP and related documents for expatriates wanting to work in Malaysia
- Handled expatriates' queries regarding visas and other issues by phone or by email
- Responsible in handling MYFutureJobs for Expatriates': Advertised the vacancies for a minimum of 30 days on the MYFutureJobs portal and to monitor job matching involving locals
- This prerequisite is applicable for the hiring of expatriates under the Employment Pass only
- Assists with the collation and sorting of visa application documents for submission to foreign mission(s): To assist with liaison work with foreign mission(s) where required, including but not limited to traveling to foreign mission(s) for submission or collection of documents and/or visa-related queries
- Conducted research and compile information on visa-related queries via different sources and channels i.e., online research, walk-in query, phone query, e-mail query etc
- Maintained and supervised the support services: Prepared quarterly Sarawak work permit application letter and supporting document for field engineers to the agent
- Provides administrative support to other departments or project: To assist the sales team with tender tasks from time to time in e.g., formatting Engr CVs, updating key personnel info in excel sheet and drilling booking form and other related documents proposed by the clients
- Handled and coordinated logistic matters: In charge of permit system, eComM(sirim.my), www.mydagangnet.com and transport agent for communication devices, multimedia products and custom clearance for other Welltec tools and equipment
- Responsible to generate pro-forma invoice for outbound import products
- Planned and coordinated administrative procedures and systems: Provides administrative support with day to day back-end operations, including but not limited to printing, scanning and photocopying documents
- Assists with documentation sorting, filing, and storing and to assist with maintaining the filing system
- Organized events, schedule meetings, make travel arrangements and other office activities
- Responsible in handling confidential and time sensitive material
- Performed data entry and registration for visitors into the reader door access system and arranged building access visitor card
- Ensured Company Trade license premise renewed every 6 months
- Handled ROC/SSM report and purchase SSM in ESD online every 6 months
- Monitored the tenancy agreement deadlines.
Asia Energy Services (Malaysia) Sdn Bhd
Senior Customer Operations Support/Tender Specialist
Job overview
- In charge EP revenue forecast on a monthly basis by mid-month and confirm the forecasted numbers, actual revenue recognition and orders by schedule of the shipments
- In charge on ordering/billing process for the Romstar contract in Malaysia and BD related activities for the sub-PSL's Process domains to include a combination of pre-sales, product delivery, or service delivery activities required to support an assigned geography, global account, or customer segment
- Coordinated the workflow process for Swellpackers order for customers in OCS, Intercompany SO/PO, and SCC & INVOICES to meet the billing process
- Encountered SP/base pipe usage quantity for Eurasia Pacific Region
- In charge on TDS & EDS for tender submission
- Supports Administration needs for presentations and events @workshop for personnel training school in KL
- Assists with tender submission and formatting technical/commercial proposals
- In charge with LOI, visa and work permits enquiries
- Supports BD Team on local projects related activities (i.e., marketing brochures, posters printing, customer gift and slide presentation) Prepared quotation for base pipe order (swellpacker) and submit to customers
- Monitored purchase requisition in SAP System when required
- Supports HSE campaign activities and participate KL HSE monthly meeting
- I also did HSE awareness presentation (I also attached slide presentation)
Halliburton Energy Services (Malaysia) Sdn Bhd
Associate Technical Professional@ Real Time Operations Advisor
01.2008
Job overview
- Performed Troubleshoots of INSITE (System/Data Manager) when the networks are down from Field Machine or town machine
- 12/7 monitored INSITE/INSITE ANYWHERE System Application on the network connection (hourly)
- Performed data imports to enable engineers to easily integrate vendor provided real time data with their EDM data set
- Performed logs quality control on INSITE Anywhere web-based application to ensure that the logs is plotting and updating to a real time (hourly)
- Customized INSITE ANYWHERE templates displays when there is a requirement from Customers and ensure all the curves are plotting on display logs
- (Templates may be modified to adjust track width, move track position, merge tracks and move curves between tracks)
- Rig exposure for Rig Up process for RTO in the technical works before the new well start drilling
- Performed run Cat-5 cable from ILO-MWD-Scoptel Switch on-board and run the test to make sure the connection is up
- Performed RTO installation and configuration in how to set up the MOXA Serial to IP Converter, Cable routing (setting up the connection from MWD unit to radio room (Scopetel), ILO unit to MWD) and configure WITS mapping for ILO (International Mud Logging)
- Scan/Patch Symantec virus definitions in the field machine
- Upgrade new software version when there is a requirements
- Performed hardware / software installation when needs to be upgraded
- Prepared project documentation in monitoring system as a manual guide for INSITE/INSITE ANYWHERE users
- Prepared slide presentation of EDM System Administration and others modules of real time courses when needed
- Sit at customer office when there is a requirement for onsite support to the customer and the project team.
Solutions Protocol Sdn Bhd
Technical Administrator Executive
01.2000 - 01.2004
Job overview
- Created and maintained filing system
- Handled customer queries and dealing with request accordingly
- Handled and Maintained Office Assets
- Dictating and typing letter, memos, quotations and purchase order accurately and efficiently
- Prepared monthly staff payroll
- (Manual System) Arranged and coordinated appointments and handling staff traveling and hotel arrangements
- Coordinate events
- Helping out I.T Consultant to prepare Technical Proposals and Presentation
- Other Administration Duties.
Education
Manchester UK 05' - Informatics School of Technology
Diploma in Information Technology
Prime College
Degree in Business Management and Administration
January 2006
Articulus Workshop - Certificate of Achievement Corporate of Storytelling
June 2006
Landmark - Certificate - Completion if the training course EDM System Administration
Sept' 1997
The British Council Language Centre KL - Certificate In English Language (Intermediate Three)
July to Sept' 2020
The Alliance Francaise De Kuala Lumpur - Certificate of Attendance French Language
Skills
Microsoft Windows & Microsoft Office, 2009
Microsoft Word and Microsoft Excel (2) 2009
Microsoft Power Point 2009
Internet Explorer/Microsoft Office Outlook
Software Installation in INSITE/INSITE ANYWERE, Java Plug-In and Remote Administrator
VMWare Software Installation, WITSML Software & Norton Antivirus
SAP System
EDM System Administration Software
ESD System for MyXpats
OSIS Petronas System
ESD Immigration System
Present Appointment
Office Administrator
Personal Information
- Date of Birth: 11/27/75
- Nationality: Malaysian
References
References are available on request
Interests
Hiking
Reading
Hiking
The great thing about hiking is that it offers a wide range of experiences, from leisurely strolls through scenic forests to challenging treks up rugged mountainsides. Plus, it's a great way to stay active and immerse yourself in the beauty of the outdoors
Timeline
Technical Administrator Executive
Solutions Protocol Sdn Bhd
01.2000 - 01.2004
Senior Office Administrator
Welltec Oilfield Services (M) Sdn Bhd
Senior Customer Operations Support/Tender Specialist
Asia Energy Services (Malaysia) Sdn Bhd
Associate Technical Professional@ Real Time Operations Advisor
Halliburton Energy Services (Malaysia) Sdn Bhd
01.2008
Manchester UK 05' - Informatics School of Technology
Diploma in Information Technology
05.2003
Prime College
Degree in Business Management and Administration
05.2002
January 2006
Articulus Workshop - Certificate of Achievement Corporate of Storytelling
June 2006
Landmark - Certificate - Completion if the training course EDM System Administration
Sept' 1997
The British Council Language Centre KL - Certificate In English Language (Intermediate Three)
July to Sept' 2020
The Alliance Francaise De Kuala Lumpur - Certificate of Attendance French Language