Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Hobbies
Timeline
Generic
Zulkefly Zainol

Zulkefly Zainol

Fiber Optic Technician
Padang Serai

Summary

  • Adept Fiber Optic Technician with a proven track record at Prospek Dinamik Sdn Bhd, enhancing network performance and customer satisfaction through expert fusion splicing and exceptional problem-solving skills. Achieved significant reductions in troubleshooting time, demonstrating a strong commitment to safety and quality standards. Resilient Fiber Optic Technician skillful in installing fiber optic lines, performing general maintenance and responding to repair requests. Proficient in FO power meter, optical spectrum analyzer and OTDR operations. Recognized for providing timely support in troubleshooting problems to minimize downtime.
  • Dependable Fiber Optic Technician with extensive breadth of experience in fiber optics functioning and repair paired with deep knowledge of fiber optic testing equipment. Offering 7 years of vast experience installing, repairing and maintaining cable lines for cable, Internet and television. Comfortable working under extreme pressure and in inclement weather.


  • Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

14
14
years of professional experience
5
5
Certifications

Work History

Fiber Optic Technician

Prospek Dinamik Sdn Bhd
08.2024 - Current
  • Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
  • Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
  • Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
  • Enhanced network performance by efficiently installing and maintaining fiber optic systems.

Lead Fiber Optic Technician

Pearl Network Holding Sdn Bhd
07.2017 - 12.2023
  • Provided valuable input during the planning phase by contributing expertise on fiber optic technology and capabilities.
  • Reduced downtime by promptly identifying and resolving issues in fiber optic networks.
  • Optimized system performance with thorough testing and analysis of fiber optic networks postinstallation.
  • Expanded business operations by providing technical support to sales teams during client consultations.
  • Minimized signal loss by skillfully splicing and terminating various types of optical fibers.
  • Supported emergency response efforts as part of a dedicated on-call rotation for urgent repairs or system outages affecting clients'' networks.
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Executed all testing processes within all planned parameters to achieve accuracy and schedule targets.

IT Technician

Setia Jaya Komunikasi
12.2010 - 05.2017
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured systems according to prescribed software and hardware frameworks.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.

Education

High School Diploma -

Institut Teknologi Pertama
Mantin, Negeri Sembilan, Malaysia
04.2001 -

No Degree - Pure Science SPM

Sekolah Menengah Kebangsaan Khir Johari
Sungai Petani, Kedah, Malaysia
04.2001 -

Skills

Fusion Splicing

Fiber Optic Terminations

OTDR Operation

Network Troubleshooting

Fiber Splicing Expertise

Fiber Optic Safety

Loss Testing

Signal testing

Cable installation

Safety awareness

Problem-Solving

Cable splicing

Affiliations

Encik Mahafiz bin Halim

Pem.Pegawai Teknik,NMO Northern ,Telekom Malaysia Berhad

+6011-10404606


Encik Ahmad Ikhram bin Awang

Penolong Pegawai Teknik , ENZ Bayan Baru , Penang

+6018-2008968


En. Chew Koon Eng

EathernHousse Ent.

+6019-4624624

Languages

Malay
Native language
English
Upper intermediate
B2
Malay
Proficient
C2

Certification

TM Niosh Safety Passport

Hobbies

  • Fishing
  • Collecting Old Money
  • Cycling

Timeline

SKM 3 Operasi Sistem Komputer

10-2024

Fiber Optic Technician

Prospek Dinamik Sdn Bhd
08.2024 - Current

Remote Pilot Certificate of Competency - Basic ( RCoC-B )

07-2024

NIOSH AGTES

03-2019

TM AESP

09-2018

TM Niosh Safety Passport

08-2017

Lead Fiber Optic Technician

Pearl Network Holding Sdn Bhd
07.2017 - 12.2023

IT Technician

Setia Jaya Komunikasi
12.2010 - 05.2017

High School Diploma -

Institut Teknologi Pertama
04.2001 -

No Degree - Pure Science SPM

Sekolah Menengah Kebangsaan Khir Johari
04.2001 -

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Zulkefly ZainolFiber Optic Technician