Zulkarnain Bin Dahlan
Section Head, Electrical Department
Miri
Summary
Dynamic retail professional with a proven track record at Elitetrax Marketing Sdn Bhd, excelling in staff development and customer relations. Enhanced customer satisfaction through targeted training and streamlined operations, fostering a motivated team environment. Skilled in problem-solving and innovation management, driving sales and improving store aesthetics for an exceptional shopping experience.
Overview
13
13
years of professional experience
Work History
Section Head
Elitetrax Marketing Sdn Bhd (also Known as Harvey Norman Malaysia)
04.2019 - Current
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Improved customer satisfaction with targeted training programs for retail staff on product features and benefits.
- Collaborated with team members to ensure timely restocking of retail items within the convenience store area.
- Streamlined store operations for increased efficiency, incorporating staff training on best practices in retail management.
- Conducted inventory checks for retail products, ensuring availability of best-selling items.
- Reorganized retail merchandising displays, enhancing store aesthetics and improving customer shopping experiences.
Salesperson
SenQ Bintang Megamall
09.2013 - 04.2019
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Cashier
Boulevard Imperial Hypermarket
01.2013 - 08.2013
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan (SMK) Pujut Miri
Miri 04.2001 -
Skills
Staff development
Innovation management
Team management
Meeting facilitation
Customer relations
Motivational leadership
Problem-solving
Timeline
Section Head
Elitetrax Marketing Sdn Bhd (also Known as Harvey Norman Malaysia)
04.2019 - Current
Salesperson
SenQ Bintang Megamall
09.2013 - 04.2019
Cashier
Boulevard Imperial Hypermarket
01.2013 - 08.2013
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan (SMK) Pujut Miri
04.2001 -
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