ZULKARNAIN NOR AZAM
RASA,Malaysia
Summary
Housekeeping Executive with considerable experience in overseeing daily cleaning operations. Results-oriented professional with expertise in managing budgets, staff, and equipment
Overview
4
4
years of professional experience
Work History
Housekeeping Executive
Wyndham Garden Shahzan Fraser Hill
Fraser's Hill, Malaysia
05.2023 - 01.2025
- Skilled in using cleaning chemicals, tools and equipment to ensure a safe and clean environment
- Demonstrated ability to effectively manage housekeeping inventory to ensure adequate supplies for all rooms
- Demonstrated ability to quickly respond to guests' requests in a friendly and efficient manner
- Performed daily deep cleaning duties, including dusting, vacuuming and polishing of furniture
- Ensured that all linen and towels were in good condition and replaced when needed
- Managed a team of 10 housekeeping staff to ensure efficient cleaning services across all floors of the hotel
- Developed and implemented a system to track and monitor the progress of housekeeping staff
- Scheduled and organized daily cleaning duties to ensure the hotel is properly maintained
- Monitored the cleanliness of guest rooms, public areas, and employee areas
- Ensured housekeeping staff is well-trained on proper cleaning techniques and safety procedures
- Coordinated with other departments to ensure smooth operations
- Ensured all housekeeping supplies are stocked and organized
- Conducted regular inspections of staff and hotel areas to ensure high standards of cleanliness
Senior Manager
Future World Avenue Sdn Bhd
Selangor
06.2022 - 04.2023
- Delegated work to staff, setting priorities and goals.
- Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Housekeeper
Future World Avenue Sdn Bhd
Selangor
04.2021 - 05.2022
- Communicated with maintenance team on damages to repair.
- Communicated with customers about requests for additional supplies or cleaning services.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Operated a variety of machinery and tools safely and efficiently.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Followed safety procedures when handling hazardous materials.
- Maintained and organized cleaning supplies stock.
Education
SPM
Sekolah Menengah Kebangsaan Slim
Perak01-1995
Skills
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Multi Tasking
References
MR MOKHTARUDDIN KHALID, WYNDHAM GARDEN SHAHZAN FRASER HILL, 019-9185041
Languages
- English
- Bahasa Melayu
Personal Information
- ID Number: 780226-08-7445
- Date of Birth: 02/26/78
- Nationality: Malaysia
Timeline
Housekeeping Executive
Wyndham Garden Shahzan Fraser Hill
05.2023 - 01.2025
Senior Manager
Future World Avenue Sdn Bhd
06.2022 - 04.2023
Housekeeper
Future World Avenue Sdn Bhd
04.2021 - 05.2022
SPM
Sekolah Menengah Kebangsaan Slim