ZULKARNAIN CHONG SHEN KIONG
Kota Kinabalu,Sabah
Summary
Sales Executive with a strong record of achieving targets and enhancing customer satisfaction. Proven ability to build relationships and deliver persuasive sales pitches. Dedicated to maintaining high service standards and contributing to team success.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Sales Consultant
AFFIN BANK BERHAD
KOTA KINABALU
05.2025 - Current
- Achieved Nationwide top 20 for the month of October 2025 on most completed properties converted.
- Early confirmation to end my probation period earlier.
- Dealt with customer queries effectively, maintaining high quality service standards.
- Delivered convincing sales pitches to attract new clients.
- Assisted customers through entire sales process to ensure satisfaction.
- Applied exceptional customer service skills across all sales channels to engage prospects.
Sales Representative/ Sales Associate
LLS FRESH FRUITS MARKETING SDN BHD/ BEST FRESH SDN BHD/ SO FRESH SDN BHD
11.2024 - 03.2025
- Trained junior team members, fostered a collaborative environment.
- Understand rival’s strategy and pricing and provide feedback with upper management.
- Handled a chain of supermarket which has more than 60 outlets. (Bataras/ EconSave)
- Cultivated strong relationships with customers to increase retention rate.
- Promoted brand awareness for higher market penetration.
- Enhanced customer loyalty with exceptional after-sales service.
Freelance personal trainer
FREELANCE
Sabah and Kuala Lumpur
03.2017 - 03.2022
- Trained clients to practise proper form, posture and technique.
- Grew customer base through referrals based on customer satisfaction and results.
- Provided personalised fitness assessments for targeted training plans.
- Implemented stress reduction techniques into personal training programmes, promoting overall wellbeing among clients.
- Encouraged clients, resulting in improved commitment to health goals.
- Boosted client confidence by providing tailored nutritional advice.
Personal Assistant
Jurukur Mas (now known as Jurukur Khoo & Mas)
Georgetown, Penang
04.2015 - 08.2015
- Carried out day-to-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work punctually.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analysed information and provided solutions to problems.
- Attention to detail.
Education
Diploma - Business Administration
UCSI College
MALAYSIA 09.2022 - 09.2024
O LEVELS - Economics, English, Business Studies, Malay, Mathematics
Xceleration Edu System Sdn. Bhd.
MALAYSIA 01.2013 - 01.2015
Skills
- MS Office – Microsoft Word, Excel, PowerPoint, Canva, Adobe Photoshop
- Target achievement focus
- Product knowledge mastery
- Objection handling proficiency
- Competitor insight awareness
- Motivated self-starter
- Initiative taking
Languages
English
Native
Chinese (Mandarin)
Intermediate
Malay
Native
Chinese (Cantonese)
Elementary
Affiliations
- Golf
- Boxing
Accomplishments
- Nationwide top 20 Sales Consultant for the month of October 2025 for most completed properties converted.
- Mr Borneo 2018 Top 5
- Mr UMS 2017 Top 5
- Malaysian Archery athlete in High School
Certification
- Certified CPR performer.
- Certified Fitness Instructor
Personal Details
- Age: 30
- Marital status: Single
References
References available upon request.
Timeline
Sales Consultant
AFFIN BANK BERHAD
05.2025 - Current
Sales Representative/ Sales Associate
LLS FRESH FRUITS MARKETING SDN BHD/ BEST FRESH SDN BHD/ SO FRESH SDN BHD
11.2024 - 03.2025
Diploma - Business Administration
UCSI College
09.2022 - 09.2024
Freelance personal trainer
FREELANCE
03.2017 - 03.2022
Personal Assistant
Jurukur Mas (now known as Jurukur Khoo & Mas)
04.2015 - 08.2015
O LEVELS - Economics, English, Business Studies, Malay, Mathematics
Xceleration Edu System Sdn. Bhd.
01.2013 - 01.2015