Summary
Overview
Work History
Education
Skills
Certification
Expected Salary
Personal Information
Notice Period
Professional Certificates
Timeline
Generic
Zulhusni Ismail

Zulhusni Ismail

Customer Services Expert
Klang Valley,Penang

Summary

To secure an opportunity to work in an environment that allows me to broaden up my perspectives and thoughts. Also, to cultivate outstanding work ethics in professional surrounding. Furthermore, to qualify for a position related to my field of expertise which will serve not only as a career growth but also as a challenge to my profession.

Overview

18
18
years of professional experience
2
2

Professional Certifications

Work History

Customer Service Specialist

Teleperformance
10.2024 - Current

Meta's customer service description encompasses various facets, from direct support for users and businesses to the broader ecosystem of policies and practices. Meta provides support for various issues, including those related to Meta Verified, Meta Business Support Home, and Commerce Manager. They also offer support via various channels like chat, email, and phone, depending on the subscription plan. Meta also emphasizes policies and terms to ensure a safe and trustworthy experience for all users.

Key aspects of Meta's customer service:

  • Support for Meta Verified Subscribers:Meta Verified subscribers have access to dedicated support, including chat, email, phone support, and expedited issue resolution.
  • Meta Business Support Home:This centralized platform allows businesses to monitor and resolve issues related to compliance with Meta's policies, such as the Ad Standards and Commerce Policies.
  • Commerce Manager Support:Businesses with shops or catalogs can utilize Commerce Manager support for various issues, including account setup, inventory, payouts, and order status.
  • General Support:Meta offers general support via email, with specific addresses for general inquiries and press-related questions.
  • AI-Powered Support:Meta is also exploring AI-powered solutions for customer service, such as using Llama to streamline processes and provide clear and concise resolutions.
  • Transparency and Security:Meta emphasizes transparency in its communication, especially when addressing customer inquiries, and provides guidance on how to identify genuine Meta representatives. They also ensure the security of customer data and privacy when using their platforms.

In essence, Meta's customer service aims to provide a comprehensive support system for users and businesses, ensuring a safe, trustworthy, and positive experience across all its platforms and services.

ASSISTANT MANAGER / DOCUMENT PROCESSING - OPERATION

RICOH MALAYSIA SDN BHD
02.2023 - 11.2023
  • Developed and supervised the digitization processes and operations.
  • Organize and manage all resources on digitization processes and operations.
  • Manage and monitor all digitization projects to ensure timeline and profitability met.
  • Ensure quality of work and document management security processes are practiced and adhered.
  • Preparing costing, deployment timeline, manpower arrangement, logistic, setup, tracking, output quality and reporting.
  • Attending and preparing project presentation, project site assessment and project proposal.
  • Responsible in providing excellent customer service through responding to internal or/and external customer enquiry, making appointments and after sales service.
  • Commit and discharge duties in compliance with the ISO 9001 and ISO 140001 requirements and standards.
  • To support and maintain all s/w and h/w used for digitization project.
  • To report production schedule and issues to Operations Manager

SALES AND PROJECT MANAGER

FLEET MATERIAL SUPPLIER (M) SDN BHD
11.2015 - 02.2022
  • Coordinated internal resources and third parties/vendors for the flawless execution of multiple projects.
  • Ensure that all projects are delivered on time, within the scope and budget.
  • Assessed in the definition of project scope, objectives, and ensure technical feasibility.
  • Evaluated resource availability and allocation.
  • Developed a detailed project plan, timeline, to monitor and track progress.
  • Expedited changes to the project scope, project schedule, and project costs using appropriate verification techniques.
  • Measure performance using appropriate project management tools and techniques.
  • Documented report and escalate to management as needed.
  • Manage the relationship with the client and relevant stakeholders.
  • Performed risk management to minimize potential risks.
  • Established and maintained relationships with third parties/vendors.
  • Created and maintained comprehensive project documentation.
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
  • Delegated project tasks based on junior staff members' strengths, skill sets, and experience levels.
  • Recorded project performance, specifically to analyze the successful completion of short and long-term goals.
  • Converge budgetary objectives and make adjustments to project constraints based on financial analysis.
  • Visualized comprehensive project plans to be shared with clients as well as other staff members.
  • Implemented and continually developed leadership skills.
  • Attending conferences and training as required to maintain proficiency.
  • Perform any other related duties as assigned.
  • Composed spreadsheets, diagrams, and process maps to document needs.

TRAINING AND FIELD EXECUTIVE

EVOXEN SDN BHD
06.2011 - 10.2015
  • Guided all our customers about parking operations.
  • Training to all our customers about parking management.
  • Coached all our customers about parking audits.
  • Provided training at our office and on-site training.
  • Adapted to more than 100 sites including overseas.
  • Set up Parking Management SOP.
  • Reorganized Parking Management Rate.
  • Assessed customer with sales issues.
  • Created a Parking proposal plan layout using ACAD.
  • Troubleshooting of parking equipment hardware and software.
  • Troubleshooting using TeamViewer.
  • ISO internal auditor & ISO Committee.

CONTRACT LECTURER

INSTITUT KEMAHIRAN BELIA NEGARA SERI ISKANDAR
03.2010 - 06.2011
  • Preparing and delivering lectures, tutorials, workshops, and seminars.
  • Developing curricula and course material that can be used across several platforms.
  • Provide lesson of Pc Maintenance, Pc Troubleshooting, Basic Networking, Software & Hardware installation, Server Installation (Linux and Windows Server), Network Troubleshooting and maintenance, Tcp /Ip Configuration, Supervising, Network Diagram and Plan Layout, Network Sharing, Cabling and Testing, Photo Editing/Studio, and Basic Photography.

IT SUPPORT ENGINEER

LITYAN HOLDINGS BERHAD
01.2010 - 03.2010
  • Based On Networking.
  • Network Operating System (3com).
  • Network Client Administration.
  • Support Services.
  • Pc Troubleshooting.
  • Printer Troubleshooting.
  • Tcp/IP, create VLAN.
  • Red hat, Winserver2K.

SALES AND MARKETING EXECUTIVE

FLEET MATERIAL SUPPLIER (M) SDN BHD
10.2007 - 12.2007
  • Supplied marine part and IT.
  • Make a deal about pricing of marine spec.
  • Installation of Anti-Virus for TLDM department Building.
  • Working with the sales team to develop targeted sales strategies.
  • Answering client queries about product specifications and uses.
  • Maintaining client relations.
  • Tracking sales data to ensure the company meets sales quotas.

Education

Vocational Training Officer - undefined

Diploma in Technology - undefined

Computer System

Certificate in Technology - undefined

Computer

Sijil Pelajaran Malaysia - undefined

Skills

Networking

Certification

Vocational Training Officer Certificate

Expected Salary

7,500 - 10,000

Personal Information

  • Age: 36
  • Nationality: Malaysia

Notice Period

2 or 3 months

Professional Certificates

AWS CERTIFIED CLOUD PRACTITIONER

Issue : 24, May, 2025

Expired : 24, May, 2028


CERTIFIED ETHICAL HACKER ( EC-COUNCIL )

Issue : 25, January, 2026

Expired : 01, Feb, 2026

Timeline

Customer Service Specialist

Teleperformance
10.2024 - Current

ASSISTANT MANAGER / DOCUMENT PROCESSING - OPERATION

RICOH MALAYSIA SDN BHD
02.2023 - 11.2023

SALES AND PROJECT MANAGER

FLEET MATERIAL SUPPLIER (M) SDN BHD
11.2015 - 02.2022

TRAINING AND FIELD EXECUTIVE

EVOXEN SDN BHD
06.2011 - 10.2015

CONTRACT LECTURER

INSTITUT KEMAHIRAN BELIA NEGARA SERI ISKANDAR
03.2010 - 06.2011

IT SUPPORT ENGINEER

LITYAN HOLDINGS BERHAD
01.2010 - 03.2010

SALES AND MARKETING EXECUTIVE

FLEET MATERIAL SUPPLIER (M) SDN BHD
10.2007 - 12.2007

Vocational Training Officer - undefined

Diploma in Technology - undefined

Computer System

Certificate in Technology - undefined

Computer

Sijil Pelajaran Malaysia - undefined

Zulhusni IsmailCustomer Services Expert