Muhammad Zulhilmi
Barista
Petaling Jaya, Selangor
Summary
Proven track record in enhancing customer satisfaction and sales at Zuspresso Sdn Bhd through expert beverage preparation and exceptional service. Skilled in espresso machine operation and cash handling, with a knack for creating a welcoming atmosphere. Demonstrated ability to multitask and maintain positivity in high-pressure environments, significantly improving team efficiency.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Barista
Zuspresso Sdn Bhd
2023.11 - 2024.07
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Service Crew Member
Kentucky Fried Chicken
2020.07 - 2023.03
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
Delivery Driver
Kentucky Fried Chicken
2020.07 - 2023.03
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Diploma - Welding Technology
Vocational College
Shah Alam, Selangor, Malaysia 2018.01 - 2023.03
Skills
Beverage Preparation
Languages
Malay
Native language
English
Intermediate
B1
Interests
Actively gaining experience
Timeline
Barista
Zuspresso Sdn Bhd
2023.11 - 2024.07
Service Crew Member
Kentucky Fried Chicken
2020.07 - 2023.03
Delivery Driver
Kentucky Fried Chicken
2020.07 - 2023.03
Diploma - Welding Technology
Vocational College
2018.01 - 2023.03
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