ZULHILMI AIMAN
Operation Manager
Cheras, Selangor,10
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Highly-qualified Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
6
6
years of professional experience
Work History
Executive Housekeeper Manager
Golf Club Glenmarie
02.2023 - 03.2024
- Maintained open lines of communication between management and staff members, fostering strong teamwork within the department.
- Increased customer satisfaction ratings by consistently exceeding expectations in room preparation and presentation.
- Improved overall housekeeping performance with thorough inspections, timely issue resolution, and proactive communication with the team.
- Proactively addressed guest concerns or complaints, demonstrating exceptional problem-solving skills and commitment to service excellence.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.
- Managed inventory control, ensuring adequate supplies were available while minimizing costs through efficient purchasing practices.
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Coordinated special projects such as deep cleans or renovations, ensuring minimal disruption to guests during these processes.
- Streamlined daily operations for increased efficiency through effective scheduling and delegation of tasks.
Assistant Manager of Housekeeping
Club Med
11.2021 - 01.2022
- Assisted in budgeting processes, contributing to cost-effective decision-making and resource allocation.
- Collaborated with the front office team to ensure seamless guest experiences from check-in to departure.
- Implemented inventory control systems for supplies and equipment, reducing waste and minimizing expenses.
- Augmented staff efficiency by providing comprehensive training courses on industry best practices.
- Enhanced customer service levels by promptly addressing guest concerns and resolving issues in a timely manner.
- Boosted employee morale with recognition programs and reward initiatives that encouraged top performance among team members.
- Reduced employee turnover rate with a focus on team building, training, and open communication.
Executive Housekeeping
Sheng Tai International
07.2019 - 07.2020
- Handled customer complaints with empathy and composure - Proactively participated in meetings and helped create new practices - Trained, coached and supervised new staff members - Pitched ideas on how to improve performance and efficiency. - Processed a range of documentation and entered information into databases . - Helped management to identify workflow issues and find solutions - Supervised and delegated tasks to a team of (12) people
- Coordinated schedules and travel arrangements for executive leadership, facilitating smooth business operations.
- Established credibility for executive leadership through development of opinion pieces interviews bios LinkedIn profiles other personal branding tools.
Senior Housekeeping Supervisor
Sheng Tai International
03.2019 - 07.2019
- Handled customer complaints with empathy and composure - Proactively participated in meetings and helped create new practices - Trained, coached and supervised new staff members - Pitched ideas on how to improve performance and efficiency. - Processed a range of documentation and entered information into databases .
- Contributed to the development of long-term strategies for continuous improvement within the housekeeping department by staying current on industry trends and incorporating new ideas or technologies where applicable.
- Prioritized safety guidelines and maintained up-to-date knowledge of industry best practices to ensure a hazard-free work environment for staff.
Housekeeping Supervisor
Hotel Mudzaffar
02.2019 - 03.2019
- Handled customer complaints with empathy and composure - Proactively participated in meetings and helped create new practices - Trained, coached and supervised new staff members - Pitched ideas on how to improve performance and efficiency.
Housekeeping Supervisor
Sheng Tai International
11.2018 - 02.2019
- Handled customer complaints with empathy and composure - Proactively participated in meetings and helped create new practices - Trained, coached and supervised new staff members - Pitched ideas on how to improve performance and efficiency.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Assistant Housekeeping Supervisor
Sheng Tai International
05.2018 - 11.2018
- Handled customer complaints with empathy and composure - Proactively participated in meetings and helped create new practices
- Enhanced guest satisfaction by ensuring timely and thorough cleaning of hotel rooms and public areas.
- Established an effective lost-and-found system that resulted in a prompt return of items to guests while minimizing storage requirements.
Housekeeper
Sheng Tai International
6 2017 - 5 2018
- Handled customer complaints with empathy and composure - Ansewered calls, responded to emails, and spoke with clients face to face
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
SPM - Additional MathAccounting PrinciplesBasic Economy
Sekolah Menengah Kebangsaan Sultan Alauddin Masjid Tanah Melaka
SKM (1) - undefined
Fashion and Dressmaking
Skills
Customer service focus
Housekeeping knowledge
Employee Relations
Health and safety compliance
Workload prioritization
Motivation Techniques
Cleaning practices
Task assignment
Quality improvements
Customer Service
Chemical Handling
Cleaning and sanitation
Customer service-focused
Staff evaluations
Invoice Processing
Customer Relationship Management
Payroll Administration
Pest Control
Staff Scheduling
Supply Inventory Management
Report Generation
Budget Administration
Microsoft Office
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Team building
Ordering cleaning supplies
Accomplishments
The First Person Employer of the months at Metrasquare Hotel
Languages
Malay
Proficient
C2
Indonesian
Upper intermediate
B2
English
Intermediate
B1
References
MR,AFENDI , CHIEF MANAGER GLENMARIE , 016-2026069 , GLENMARIE GOLF CLUB CLUB SHAH ALAM
016ZIDEYANTY BINTI HAJI RAJI, HUMAN RESOURCES, 017-6134113, HOTEL METRASQUARE & AMES HOTEL
Additional Information
I'm will do my work as professional skill .
Software
Microsoft
Excel
Power Point
Timeline
Executive Housekeeper Manager
Golf Club Glenmarie
02.2023 - 03.2024
Assistant Manager of Housekeeping
Club Med
11.2021 - 01.2022
Executive Housekeeping
Sheng Tai International
07.2019 - 07.2020
Senior Housekeeping Supervisor
Sheng Tai International
03.2019 - 07.2019
Housekeeping Supervisor
Hotel Mudzaffar
02.2019 - 03.2019
Housekeeping Supervisor
Sheng Tai International
11.2018 - 02.2019
Assistant Housekeeping Supervisor
Sheng Tai International
05.2018 - 11.2018
Housekeeper
Sheng Tai International
6 2017 - 5 2018
SPM - Additional MathAccounting PrinciplesBasic Economy
Sekolah Menengah Kebangsaan Sultan Alauddin Masjid Tanah Melaka
SKM (1) - undefined
Fashion and Dressmaking
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