- Sneaker culture
Zulhaili Safwan Wan Zool Rosli
Assistant Manager
Jenjarom
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Store Manager
Foot Locker Malaysia Sdn Bhd
Petaling Jaya
07.2019 - 05.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed sales and gross profit report to assess company efficiency.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
Shift Leader
Foot Locker Malaysia Sdn Bhd
Petaling Jaya
11.2018 - 06.2019
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Trained new employees and delegated daily tasks and responsibilities.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Regulated pricing, inventory count and supply during shift hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Senior Retail Associate
Uniqlo
Subang Jaya
09.2014 - 09.2017
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Processed accurate credit, debit, check and cash sales transactions on a daily basis.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Mens Department products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased business sales by utilizing product knowledge.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for best sellers, mark downs, and specific product promotions.
Education
BBA - Marketing
Universiti Teknologi Mara
Shah Alam, Selangor, Malaysia 07.2010 - 05.2014
Foundation - Teaching English As A Second Language
Universiti Teknologi MARA
Shah Alam, Selangor, Malaysia 06.2009 - 04.2010
Skills
- Order management
Interests
- Travel abroad
Continuous improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Assistant Store Manager
Foot Locker Malaysia Sdn Bhd
07.2019 - 05.2022
Shift Leader
Foot Locker Malaysia Sdn Bhd
11.2018 - 06.2019
Senior Retail Associate
Uniqlo
09.2014 - 09.2017
BBA - Marketing
Universiti Teknologi Mara
07.2010 - 05.2014
Foundation - Teaching English As A Second Language
Universiti Teknologi MARA
06.2009 - 04.2010
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