ZUL AZMAN BOLHASSAN
SABAH
Summary
Dynamic Service Supervisor skilled in monitoring compliance and quality across facilities. Coordinates training initiatives to elevate customer service standards while managing inventory for operational continuity. Facilitates effective communication between staff and management, resolving conflicts to maintain a harmonious work environment.
Overview
13
13
years of professional experience
Work History
Service Supervisor
BEN & HARRY BROTHER SERVICES
LABUAN, W.P LABUAN
01.2019 - Current
- Organised regular team meetings to discuss targets, performance, and strategies for service improvement.
- Prepared and presented regular reports on service team performance, highlighting successes and areas for improvement.
- Inspected facilities and resources for compliance and quality.
- Monitored and evaluated staff performance, offering constructive feedback for improvement.
- Planned service provisions to meet fluctuations in demand.
- Coordinated training to improve operations, team morale and customer service.
- Oversaw inventory management, ensuring availability of necessary parts and equipment.
- Maintained detailed records of service operations, including staff attendance, customer feedback, and incident reports.
- Facilitated communication between staff and management, acting as a mediator to resolve any conflicts.
- Maintained smooth-running operations through staff coordination and budget control.
- Liaised with other departments to coordinate services and resolve any cross-functional issues.
- Coordinated with other departments to ensure a unified approach to customer service.
Operations Assistant
MISC Integrated Logistics Sdn Bhd
LABUAN, W.P LABUAN
03.2013 - 03.2019
- Coordinated daily operations, improving workflow efficiency and team productivity across departments.
- Managed inventory levels, conducted stock takes, and ordered supplies, reducing waste and optimising resource use.
- Tracked operational data and drafted reports, relaying findings to upper management.
- Assisted in preparing operational reports and presentations, enabling informed decision-making by senior management.
- Managed customer queries and complaints, delivering exceptional service and fostering customer loyalty.
- Conducted quality control checks, upholding high standards of service and product excellence.
- Coordinated logistics for company events and meetings, ensuring seamless execution and participant satisfaction.
Education
A-Levels - science
S.M.K Taman Panglima
Taiping, 0801-2005
Skills
- Leadership
- Team building
- Team motivation
- Complaint resolution
- Communication skills
- Problem-solving
- Calm under pressure
- Health and safety awareness
- Report writing
- MS Office Suite
- Critical analysis
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Timeline
Service Supervisor
BEN & HARRY BROTHER SERVICES
01.2019 - Current
Operations Assistant
MISC Integrated Logistics Sdn Bhd
03.2013 - 03.2019
A-Levels - science
S.M.K Taman Panglima