Zufan Zemuy
Seattle
Summary
Detail-oriented and results-driven multilingual professional with experience in translation and interpretation, quality analysis, content moderation, customer service, and event management. Proven ability to analyze complex issues, conduct root cause analysis, and implement process improvements to enhance service quality and operational efficiency. Skilled in English–Amharic translation, data analysis, stakeholder communication, and cross-functional collaboration. Adept at managing client relationships, ensuring compliance with standards, and delivering high-quality results in fast-paced and multicultural environments.
Overview
7
7
years of professional experience
Work History
Facility and Event Manager
Assumption Greek Orthodox Church
Washington
01.2026 - Current
- Managed event registration processes and attendee communication effectively.
- Oversaw on-site event operations, ensuring compliance with safety regulations.
- Facilitated post-event evaluations to gather feedback and improve future events.
- Led team meetings to align staff roles and responsibilities during events.
- Maintained relationships with vendors to streamline procurement and service delivery.
- Provided support to attendees before, during, and after the event as needed.
- Resolved any issues that arose during the course of an event in a timely manner.
- Served as primary contact person responsible for responding to inquiries about events.
- Maintained relationships with existing partners while cultivating new ones.
- Coordinated with vendors to ensure timely delivery of materials for events.
English to Amharic Translator and Interpreter
Respond Crisis Translation
part time
01.2023 - Current
- Read the given material and research industry-specific terminology.
- Convert text and audio recordings from one language to one or more others.
- Ensure that the translated content conveys the original meaning and tone.
- Prepare subtitles for videos, and online presentations.
- Cross-reference specialized dictionaries and translation tools to check the quality of the translation.
- Proofread translated texts for grammar, spelling, and punctuation accuracy.
- Follow up with internal team members and clients to ensure that the translation meets their needs.
- Edit content with an eye toward maintaining its original format (e.g., font and structure).
Quality Analyst
Concentrix
Kuala Lumpur
04.2023 - 04.2024
- Analyzed quality metrics to identify trends and improve processes.
- Conducted audits to ensure compliance with company standards.
- Collaborated with teams to develop and implement quality control procedures.
- Reviewed customer feedback to enhance service delivery and satisfaction.
- Documented findings and prepared reports for management review.
- Participated in cross-functional meetings to address quality-related issues.
- Maintained databases for tracking quality incidents and resolutions.
- Conducted root cause analysis to investigate the source of problems in production process.
Customer Service Representative
Concentrix
Kuala Lumpur
11.2021 - 03.2023
- Reviewing online videos, content, complaints, and legal notices received from the end customer regarding any incorrect decisions taken related to their copyright work or material.
- Investigating and resolving issues that are reported on client platforms.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Using market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of the client's community of users.
- Assisting the client’s community and helping to resolve inquiries empathetically, accurately, and on time.
Subject Matter Expert, Content Moderator
Samasource
Nairobi
04.2019 - 10.2021
- Coaching and mentoring new hire reps during the training and nesting phases.
- Performing Root Cause Analysis (RCA) of reps' and moderators' errors and offering effective solutions and recommendations.
- Collaborated with cross-functional teams to improve project workflows and efficiency.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Bachelor of Science - Social Anthropology
Addis Ababa University
Addis Ababa, Ethiopia07-2018
Skills
- Good communication
- Teamwork
- Multitasking skills
- Fast learner
- Microsoft Word: creating, formatting, and editing text documents
- Microsoft Excel skills: proficiency in data entry, formulas, sorting, filtering, etc
- Microsoft Outlook: managing emails and contacts, scheduling appointments, etc
- Data analysis
Skills
- Team collaboration
- Effective communication
- Mentoring others
Education and Training
other
References
References available upon request.
Languages
- Amharic
- English
Timeline
Facility and Event Manager
Assumption Greek Orthodox Church
01.2026 - Current
Quality Analyst
Concentrix
04.2023 - 04.2024
English to Amharic Translator and Interpreter
Respond Crisis Translation
01.2023 - Current
Customer Service Representative
Concentrix
11.2021 - 03.2023
Subject Matter Expert, Content Moderator
Samasource
04.2019 - 10.2021
Bachelor of Science - Social Anthropology
Addis Ababa University