ZOEY WONG CHUI YEE
Assistant Theatre Manager
Johor Bahru, Johor
Summary
Experienced Assistant Theatre Manager with a background in theatre operations and food services. Skilled in problem-solving and familiar with POS systems. Demonstrated success in managing operations, increasing revenue through strategic planning, and maintaining high service standards. A collaborative team player with strong organizational and time management skills. I'm excited to apply my skills in a new capacity.
Overview
7
7
years of professional experience
2
2
Certifications
4
4
Languages
Work History
ASSISTANT THEATER MANAGER
CATHAY CINEPLEX
07.2022 - Current
- Manage and oversee day-to-day operations of the F&B outlet and cineplex, ensuring exceptional customer service and seamless functionality
- Efficiently handle cashier duties and provide assistance in the kitchen, maintaining high service quality standards
- Demonstrate proficiency in technical aspects of cinema operations, including projector maintenance and basic troubleshooting
- Collaborate with the programming team to strategically plan weekly movie showtimes, leading to increased box office and concession sales
- Assume the role of F&B in-charge, overseeing inventory management, food quality standards, and implementing cost control measures
- Provide valuable support to the theatre manager in staff management, manpower planning, recruitment, and training, while resolving financial and non-financial disputes
- Skilfully manage day-to-day accounting tasks and handle end-of-shift financial responsibilities
- Display exceptional customer service skills by promptly addressing and resolving customer complaints, ensuring high levels of customer satisfaction
- Spearhead marketing and promotional activities for the F&B outlet and cineplex, driving customer engagement, loyalty, and revenue growth
SENIOR THEATER EXECUTIVE
CATHAY CINEPLEX
08.2020 - 07.2022
- Trained new employees on proper protocols and customer service standards
- Maintained cleanliness and organization of cinema workspace, working closely with employees to systemize tasks
- Greeted customers with smile and provided friendly, knowledgeable service
- Adhered to social distancing protocols and wore mask or face shield at all times
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- In-charge of platinum movie suite
- Adhere to workplace and food safety regulations
THEATER EXECUTIVE
CATHAY CINEPLEX
11.2017 - 08.2020
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs
- Greeted customers with smile and provided friendly, knowledgeable service
- Sold admission, processed payments and issued tickets
- Maintained excellent attendance record, consistently arriving to work on time
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Assisted manager for daily stock count task
- Assisted patrons with seating by giving directions and lighting paths
- Served customers in a friendly, efficient manner following outlined steps of service
Education
Secondary School -
SEKOLAH KEBANGSAAN TUANKU ABDUL RAHMAN
High School - undefined
ST FRANCIS INSTITUTION
Diploma in Information Technology - undefined
Kaplan Higher Education Academy
Skills
Theater systems
Complaint resolution
Money handling abilities
Service standard compliance
POS systems expert
IT Concepts and Principles
Box office operations
Teamwork
Customer service
Problem-solving
Time management
Multitasking
Certification
Basic Food Hygienic Certificate
Profiles
linkedln.com/in/zoey-wong-chui-yee-058024139
Timeline
ASSISTANT THEATER MANAGER
CATHAY CINEPLEX
07.2022 - Current
SENIOR THEATER EXECUTIVE
CATHAY CINEPLEX
08.2020 - 07.2022
THEATER EXECUTIVE
CATHAY CINEPLEX
11.2017 - 08.2020
High School - undefined
ST FRANCIS INSTITUTION
Diploma in Information Technology - undefined
Kaplan Higher Education Academy
Secondary School -
SEKOLAH KEBANGSAAN TUANKU ABDUL RAHMAN