Summary
Overview
Work History
Education
Skills
Software
Hiking, Marathon
Additional Information
Timeline
Generic

Zoey Chong Oi Ying

Sales Cum Menchandiser
Cheras, Selangor,10

Summary

Dynamic professional with a proven track record at Shopee Express Sdn Bhd, excelling in route planning and problem-solving. Recognized for enhancing delivery efficiency and customer satisfaction through effective training and real-time tracking. A reliable team player, adept at multitasking and committed to achieving operational excellence in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Language

Work History

Courier Dispatcher

Shopee Express Sdn Bhd
03.2021 - 06.2025
  • Coordinated daily dispatch operations, ensuring timely delivery scheduling and optimal route planning for a fleet of couriers.
  • Managed real-time tracking of deliveries using advanced logistics software to monitor courier locations and improve service efficiency.
  • Trained new staff on dispatch protocols and operational procedures, enhancing team performance and customer satisfaction levels.
  • Handled customer inquiries and issues related to delivery status, providing effective resolutions to maintain high service standards.
  • Resolved customer issues promptly, leading to increased satisfaction rates and repeat business.

FMCG Sales Representative

DKSH Malaysia
04.2015 - 08.2019
  • Developed and maintained strong relationships with clients through regular follow-ups and personalized communication, resulting in increased customer loyalty.
  • Conducted product demonstrations and presentations, utilizing report to track leads and manage sales pipelines effectively.
  • Collaborated with marketing teams to implement promotional campaigns that enhanced brand visibility and drove sales growth within target markets.
  • Analyzed customer feedback and market trends to identify opportunities for product improvements and service enhancements, ensuring alignment with client needs.
  • And work with team work with mechadiser team to increase sales and create a good spirit work enviroment.

Promoter Cum Mechandiser

Julie's Manufacturing Sdn Bhd
01.2011 - 03.2014
  • Developed and executed promotional strategies to enhance product visibility and drive sales at various retail locations.
  • Engaged with customers to provide product information, answer inquiries, and foster positive experiences that encouraged repeat business.
  • Conducted market research to identify customer preferences and competition trends, informing promotional tactics and stock management decisions.
  • Coordinated with cross-functional teams to ensure timely delivery of promotional materials and adherence to brand guidelines during events.
  • Must be common sense on eye level display point,and follow sop of company and outlets.
  • Monitored inventory levels during promotions, ensuring adequate stock availability while minimizing waste through efficient management practices.
  • Provided product samples, coupons and informational brochures to persuade people to buy products.

Education

No Degree - Arts

SMK Perimbun
Cheras, Selangor, Malaysia
04.2001 -

Skills

Quick learner

Software

Microsoft word , excel, power point

Hiking, Marathon

Weekly loving activity to release stress and enjoying me time without interference.

Additional Information

Name : Chong Oi Ying


IC : 87090845840


contact : +601155544931


address : 23-1A, jalan orkid 3,taman orkid,43200 batu 9 cheras,selangor.

region : buddha

status : married with 2 kids between 12 & 3 years old.



Timeline

Courier Dispatcher

Shopee Express Sdn Bhd
03.2021 - 06.2025

FMCG Sales Representative

DKSH Malaysia
04.2015 - 08.2019

Promoter Cum Mechandiser

Julie's Manufacturing Sdn Bhd
01.2011 - 03.2014

No Degree - Arts

SMK Perimbun
04.2001 -

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Zoey Chong Oi YingSales Cum Menchandiser