Zita Lungan Bilong
Lead Crew
Sepang, Selangor,10
Overview
36
36
years of professional experience
Work History
Crew Team Lead
Malaysia Airlines System Berhad
Sepang, Selangor, Malaysia
02.1990 - 06.2025
- Coordinated restocking efforts between flights efficiently to minimize downtime and ensure quick turnaround times for aircraft departures.
- Enhanced customer satisfaction by providing exceptional in-flight service and anticipating passenger needs.
- Assisted passengers with special needs, creating a welcoming environment for all travelers.
- Conducted regular safety briefings for both passengers and crew members, reinforcing the importance of following established protocols inflight.
Lounge Host
Hilton Kuching
Kuching, Sarawak, Malaysia
01.1989 - 01.1990
- Developed strong organizational skills that allowed me to multitask effectively during peak periods of business within the lounge.
- Supported marketing efforts by providing outstanding customer testimonials and feedback for promotional materials when requested.
- Maintained a clean, organized lounge area for optimal guest comfort and visual appeal.
- Assisted in training new employees on company policies, procedures, and overall expectations for the Lounge Host role.
Education
High School Diploma -
04.2001 -
Skills
Coaching and mentoring
Teamwork and collaboration
Team management
Job site evaluation
Proactive problem-solving
Product knowledge
Crew coordination
Timeline
Sekolah St Teresa Kuching - High School Diploma,
04.2001 -
Crew Team Lead - Malaysia Airlines System Berhad
02.1990 - 06.2025
Lounge Host - Hilton Kuching
01.1989 - 01.1990