Zita Lungan Bilong

Work History

Malaysia Airlines System Berhad

02.1990 - 06.2025

Coordinated restocking efforts between flights efficiently to minimize downtime and ensure quick turnaround times for aircraft departures.
Enhanced customer satisfaction by providing exceptional in-flight service and anticipating passenger needs.
Assisted passengers with special needs, creating a welcoming environment for all travelers.
Conducted regular safety briefings for both passengers and crew members, reinforcing the importance of following established protocols inflight.

Hilton Kuching

01.1989 - 01.1990

Developed strong organizational skills that allowed me to multitask effectively during peak periods of business within the lounge.
Supported marketing efforts by providing outstanding customer testimonials and feedback for promotional materials when requested.
Maintained a clean, organized lounge area for optimal guest comfort and visual appeal.
Assisted in training new employees on company policies, procedures, and overall expectations for the Lounge Host role.

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