Overview
Work History
Education
Skills
Timeline

Zita Lungan Bilong

Lead Crew
Sepang, Selangor,10

Overview

36
36
years of professional experience

Work History

Crew Team Lead

Malaysia Airlines System Berhad
02.1990 - 06.2025
  • Coordinated restocking efforts between flights efficiently to minimize downtime and ensure quick turnaround times for aircraft departures.
  • Enhanced customer satisfaction by providing exceptional in-flight service and anticipating passenger needs.
  • Assisted passengers with special needs, creating a welcoming environment for all travelers.
  • Conducted regular safety briefings for both passengers and crew members, reinforcing the importance of following established protocols inflight.

Lounge Host

Hilton Kuching
01.1989 - 01.1990
  • Developed strong organizational skills that allowed me to multitask effectively during peak periods of business within the lounge.
  • Supported marketing efforts by providing outstanding customer testimonials and feedback for promotional materials when requested.
  • Maintained a clean, organized lounge area for optimal guest comfort and visual appeal.
  • Assisted in training new employees on company policies, procedures, and overall expectations for the Lounge Host role.

Education

High School Diploma -

Sekolah St Teresa Kuching , Kuching, Sarawak, Malaysia
04.2001 -

Skills

Coaching and mentoring

Timeline

Sekolah St Teresa Kuching - High School Diploma,
04.2001 -
Crew Team Lead - Malaysia Airlines System Berhad
02.1990 - 06.2025
Lounge Host - Hilton Kuching
01.1989 - 01.1990

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Zita Lungan BilongLead Crew