Noorazila Aziz
Executive Assistant To CEO
Cyberjaya, Selangor
Summary
20 years of experience in Corporate & Management, and have experience with MNC Companies. I have also strong experience with customer engagement, business relations, social media, and administration. Armed with strong analytical and writing skills and the ability to communicate effectively, and engage effectively with C Levels and Senior Executives within the organization, customers, and cross-functional teams. I thrive in high-pressure and demanding environments, building and sustaining relationships across multiple layers of internal and customer organizations. Talent for proactively developing- staff retention strategies, succession plans, and career development plans for long-term talent retention and development. Demonstrated ability to instill a single common vision and develop a dynamic robust team. I am single and available for travel anytime anywhere. Dedicated as Executive Assistant to CEO with the excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
22
22
years of professional experience
Work History
Executive Assistant to CEO
NGC Energy Sdn Bhd
Bukit Damansara, Kuala Lumpur
3 2019 - Current
- Provide efficient day-to-day secretarial and administrative support to CEO and Head of Directors.
- Handle all secretarial duties including making appointments, travel and accommodation arrangement e.g
- Visa application, flight and hotel reservations, arrange and co-ordinate business schedule/events and social functions
- Project a professional image through in-person, phone interaction, and ensure that services are provided in an effective and efficient manner.
- Save the company expenses, compare flight tickets (using Airpaz apps), and compare corporate hotel prices with the hotel online website and to make sure hotel bookings are following HSSE compliance.
- To update management for new corporate hotel with good price offer.
- Build and maintain a network of contacts in the Business community to ensure an effective and efficient working environment.
- Assist HRA and staff activities/events for the company.
- To arrange flowers/hampers for staff /dealers - benefits & hospitalization (Employee welfare).
- Payment orders and invoices), monitoring of and claiming various expenses where required.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence..
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the organization.
- (Additional roles) To assist supply manager on daily basis, update the Supply report, Product PO, Freight Cost PO, KPIs Supply report, join Shipment, ManPower cost report, supply cost calculating, etc.
Business Senior Analyst
NTT Data Services Sdn Bhd
06.2017 - 02.2019
- Create new VSOW (client contract agreement) between NTT, partner & customer
- To ensure VSOW complete before the dateline
- Engage with customer/partner/SDM for the cost and service delivery
- Ensure PO’s for our partner are created accurately and on time
- Ensure account receipting is done accurately and on time to ensure our partners are paid on time
- Identify and reduce unnecessary spend (i.e.: process) due to operational inefficiencies
- Ensure 100% Changepoint compliance, with accurate time reporting
- To be submitted weekly by COB Thursday’s
- Any exception will need RCA (root cause analysis) and corrective action
- Report on a weekly basis Timesheet Compliance to the Field Services Managers
- Help the team to achieve 100% compliance on a weekly basis
- Report on a weekly basis “Unapproved time by Approver” report from Changepoint
- Help the team achieve 100% time approval compliance on a weekly basis.
Personal Assistant & Business Senior Analyst
Dell Malaysia - Dell Global Business Centre
Cyberjaya, Selangor
11.2008 - 06.2017
- Manage GM’s daily calendar and appointment schedule and making decisions to prioritize Director’s meeting / appointment as necessary
- Attending the IT weekly staff meeting, weekly site leadership Cyberjaya meeting, monthly ops review, and monthly Cyberjaya managers meeting
- Setting the agenda, taking the actions and sending to the team
- Ensuring that the team have an agenda and following up with the actions
- Making business travel arrangement for the GM
- Liaising with stakeholder and setting up the agenda related to the visit
- Managing GM’s official visits and Hotel & Logistic arrangement
- Consolidate and handle GM’s expense reimbursements
- Maintaining Managed Services segment organization chart
- Setting up and managing APJ Service Management SharePoint
- Responsible to audit governance report for each of individual account across APJ /EMEA /AMER is stored accordingly in the SharePoint
- Submit a requisition via Career Direct for APJ MCS Team and follow up with APJ HR team on the status of requisition
- Manage headcount approval request for APJ MCS Team and follow up with HR global on the status of headcount
- Preparing monthly consolidated governance report for South Asia for presentation
- Managing Ariba for claims, TA and Purchase requisition and validating the amount correctly before it goes to next level
- Preparing agenda and coordinate Dell Managed Services APJ team meetings
- Managing Dell Managed Services APJ team for governance
- Budget for travel involving the entire IT Fields Services organization
- Request for workstation and system
- Staff performance review and all requests pertaining to HR tools
- To assist and make sure Event / Townhall running well for Cyberjaya’s site
- Arrange training and team building for entire team and claimed through HRDF.
TA & HR Analyst – Contract (Temp)
Dell Global Business Center Sdn Bhd
08.2008 - 11.2008
- Create, track and manage requisitions from requisition to hire, including interview, background process and initial hire
- Schedule candidate interviews with hiring manager as needed
- Prepare all new hire personnel files and manage the hand-off process
- Responsible for all new hire file audits and ensuring all recruiting documents have been collected during the hiring process
- Closes job folders / system when positions are filled
- Creates and posts new positions on company website and job boards
- Exercise considerable judgment and discretion in handling telephone calls and emails
- Creates a warm, positive, and welcoming environment for candidates
- Manage special projects/assignments as needed.
IT Business Analyst – Team Secretary cum Admin Executive
Hewlett Packard Sdn Bhd
12.2005 - 07.2008
- Ensure all information required by top management for project management is supplied accurately and timely
- Drive quarterly business prioritization including collaborating and coordinating between IT segment and business organizations
- Support global team to drive portfolio roadmap planning and management – size the project, prioritize sequence and allocate resources for projects
- Ensure project is up to date and accurate & tie to roadmap planning
- Create portfolio-based communications and distributes information as appropriate to top management
- Ensure the IT resource meet the time compliance for projects
- Provide support in facilitating and managing IT resources
- Participate in internal customers and with senior business leadership for reporting on projects
- Responsible to ensure IT executive team, IT segment and business partners are always kept up-to-date on the portfolio related information and changes
- Responsible to eliminate IT unnecessary bureaucracy, processes and procedures to drive enhanced value to Hewlett Packard.
Human Resource & Admin Executive
City Properties Sdn Bhd (avenue K)
07.2004 - 12.2005
- To maintain employee data & records
- To assist other HR function such as welfare, compensation and benefits
- To monitor staff confirmation and responsible for issuance of appraisal form for confirmation and year end appraisal
- To coordinate overall recruitment process including schedule appointment for interview, arrange for medical checkup, prepare medical card and access card for new employees
- To assist in expatriate’s administration i.e
- Accommodations, visa application, company vehicle, benefits etc
- Responsible to purchase of office equipment, office printing, furniture, groceries, refreshment, office stationeries including comparing the quotations, negotiate the best price and select the best vendor
- Responsible on PO using Property Management System
- To assist General Manager and all head of Directors day to day operations and make sure office running smooth without any problem
- Responsible all personal correspondences such as Credit Card usage, incoming fax, personal files and resident utilities
- To maintain PABX system, organize the relocation of telephone extension or installation of new telephone points
- To monitor telephone provider and monthly cost saving
- Responsible all avenue K’s event (all event in mall including Force of Nature, BMW, Nokia, Louis Vuitton, Khoon Hooi and Malaysia Fashion weeks 2005)
- Responsible to assist all meeting room’s booking, NDA for visitor and make sure all meeting running smooth and in order
- To compile all administrative cost and highlight to Head of Department if there any discrepancies.
Golf Membership Consultant
Tropicana Golf & Country Resort Berhad
Petaling Jaya, Selangor
04.2003 - 06.2004
- Responsible to sell a new Golf, Sports & Leisure Membership
- To achieve KPIs monthly sales target.
- To attend all level customers (Local & Foreign Members – VVIPs, VIPs, COOs, CEOs, Managing Directors and General Manager)
- To attend all enquiries regarding the club facilities and membership
- Conducted comprehensive tours of the club facilities to prospective members, showcasing available amenities and services.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Set up appointments with potential and current customers to promote new products and services.
- Researched potential clients and markets to prepare for appointments.
- Responsible for all correspondence including memos, membership cards and letter for all new members
- Responsible with all complaint letters from Club’s members
- To assist MIS department to update all correspondence address, change Membership ID and database (IFCA System)
- Maintained membership database, ensuring that all information was current and accurate.
- Responsible to prepare License Agreement and send to Commissioner of Oaths for stamping
- Monitor all Membership Number and Car Stickers
- Other Administration duties.
Coordinator (Temp Staff)
Petronas Berhad (Corporate Risk Management Unit)
08.2002 - 02.2003
- To prepare minutes of meeting, organize the meeting rooms and refreshment
- To assist group secretary to manage / preparing meeting rooms, record all enquiries and compile the incoming / outgoing letter and incoming / outgoing fax on daily basis
- To handle all personal correspondence such as Credit Card usage, incoming fax, personal files and bills and etc
- Arrange all hotel and flight reservation during business meeting (Local or overseas)
- Administration duties.
Education
BBA - International Business Management
Universiti Utara Malaysia
Sintok, Kedah, Malaysia 04.2001 -
Skills
Mail Management
Meeting planning
Business Administration
Administrative Support
Invoice Processing
Office Management
Travel administration
Customer Service
Schedule & calendar planning
Professional and mature
Advanced MS Office Suite
Executive Support
Travel Arrangements
Budget Preparation
Executive Schedule Management
Multitasking Abilities
Meeting Agenda Preparation
Project Planning
Timeline
Business Senior Analyst
NTT Data Services Sdn Bhd
06.2017 - 02.2019
Personal Assistant & Business Senior Analyst
Dell Malaysia - Dell Global Business Centre
11.2008 - 06.2017
TA & HR Analyst – Contract (Temp)
Dell Global Business Center Sdn Bhd
08.2008 - 11.2008
IT Business Analyst – Team Secretary cum Admin Executive
Hewlett Packard Sdn Bhd
12.2005 - 07.2008
Human Resource & Admin Executive
City Properties Sdn Bhd (avenue K)
07.2004 - 12.2005
Golf Membership Consultant
Tropicana Golf & Country Resort Berhad
04.2003 - 06.2004
Coordinator (Temp Staff)
Petronas Berhad (Corporate Risk Management Unit)
08.2002 - 02.2003
BBA - International Business Management
Universiti Utara Malaysia
04.2001 -
Executive Assistant to CEO
NGC Energy Sdn Bhd
3 2019 - Current