Zhi Yuan Tam
Seremban
Overview
7
7
years of professional experience
Work History
Food and Beverage Team Member
Kedai Makanan Dan Minuman Zhen Zhen
Seremban, Malaysia
01.2023 - Current
- Delivered exceptional customer service by promptly greeting guests and taking orders with a friendly demeanour.
- Resolved customer complaints with professionalism, offering swift and effective solutions.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Processed payments efficiently, handling cash, card transactions, and issuing receipts.
- Complied with hygiene and safety regulations to maintain a clean working environment.
Starlight Carnival & Oktoberfest
Genting Highlands
Pahang, Malaysia
10.2019 - 11.2019
- Engaged with customers to identify needs and deliver exceptional service.
- Built positive relationships with colleagues and customers through respectful communication.
- Ensured clean, safe working environments, minimising accident risks.
Part-time Jobs
Aeon Seremban 2
Seremban, Malaysia
05.2019 - 06.2019
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Collaborated with team members to achieve target results.
Education
Certificate of Higher Education - Licensed Tourist Guide
KAGC College
9, Jalan Gereja, City Centre, 50100 Kuala Lumpur01-2026
Diploma - Diploma in Marketing
TARUMT
Jalan Genting Kelang, Setapak01-2019
Skills
- Interpersonal communication
- Client relations excellence
- Customer service
- Team collaboration
- Guest interaction
- Order processing
- Multilingual fluency
- Time management and Optimistic approach
Timeline
Food and Beverage Team Member
Kedai Makanan Dan Minuman Zhen Zhen
01.2023 - Current
Starlight Carnival & Oktoberfest
Genting Highlands
10.2019 - 11.2019
Part-time Jobs
Aeon Seremban 2
05.2019 - 06.2019
Certificate of Higher Education - Licensed Tourist Guide
KAGC College
Diploma - Diploma in Marketing
TARUMT