Education
Timeline
Overview
Skills
Work Preference
Work History
Languages
CustomerServiceRepresentative
Zhiying Ng

Zhiying Ng

Customer service,sales assistant and waiteress
Bukit mertajam,07

Education

Diploma - Marketing

Politeknik Sultanah Bahiyah
Kulim Kedah
2021.01 - 2024.11

Timeline

Customer Service Executive

Perfect code sdn bhd
01.2024 - 11.2024

Waitress

Thai-in cafe
01.2023 - 12.2023

Sales Assistant

Winly
01.2022 - 12.2022

Diploma - Marketing

Politeknik Sultanah Bahiyah
2021.01 - 2024.11

Sales Assistant

Billion Super Market
01.2021 - 12.2021

Overview

4
4
years of post-secondary education
4
4
years of professional experience

Skills

  • Customer service
  • Time management
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Flexible and adaptable
  • Excellent communication
  • Multitasking

Work Preference

Work Type

Full TimePart TimeInternship

Work Location

On-Site

Important To Me

Flexible work hoursWork from home option

Work History

Customer Service Executive

Perfect code sdn bhd
01.2024 - 11.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Waitress

Thai-in cafe
01.2023 - 12.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Sales Assistant

Winly
01.2022 - 12.2022
  • Conducted product demonstrations, significantly boosting daily sales figures.
  • Enhanced team morale and productivity by organizing weekly sales strategy meetings.
  • Assisted in planning and execution of seasonal sales events, drawing in large crowds.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored sales trends to advise management on potential inventory adjustments.
  • Prioritized helping customers over completing other routine tasks in store.
  • Conducted weekly inventory audits to ensure accuracy in stock levels.
  • Collaborated with marketing team to create engaging social media content, driving online engagement.
  • Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Assistant

Billion Super Market
01.2021 - 12.2021
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Conducted weekly inventory audits to ensure accuracy in stock levels.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Languages

English
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Hokkien
Upper intermediate (B2)
Teochew
Upper intermediate (B2)

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Zhiying NgCustomer service,sales assistant and waiteress