Diploma - Marketing
Politeknik Sultanah Bahiyah
Kulim Kedah 2021.01 - 2024.11
Zhiying Ng
Customer service,sales assistant and waiteress
Bukit mertajam,07
Education
Timeline
Customer Service Executive
Perfect code sdn bhd
01.2024 - 11.2024
Waitress
Thai-in cafe
01.2023 - 12.2023
Sales Assistant
Winly
01.2022 - 12.2022
Diploma - Marketing
Politeknik Sultanah Bahiyah
2021.01 - 2024.11
Sales Assistant
Billion Super Market
01.2021 - 12.2021
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Skills
- Customer service
- Time management
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Excellent communication
- Multitasking
Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
On-SiteImportant To Me
Flexible work hoursWork from home optionWork History
Customer Service Executive
Perfect code sdn bhd
01.2024 - 11.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Waitress
Thai-in cafe
01.2023 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Sales Assistant
Winly
01.2022 - 12.2022
- Conducted product demonstrations, significantly boosting daily sales figures.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored sales trends to advise management on potential inventory adjustments.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Assistant
Billion Super Market
01.2021 - 12.2021
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Hokkien
Upper intermediate (B2)
Teochew
Upper intermediate (B2)