Zhi Hoong Poon

- Handling with local authorities to apply permit.

- Communicate with China supplier

- Perform Safety precaution

- Looking for new site to apply new toys.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Set SOP for front desk, housekeeping, maintenance and restaurant team
• Set up campsite, glamping and caravan
• Handling with local authorities ( TNB, Water and others)

- Using PMS system (IDB) for check in and check out guest

- Rate managing using CMS system (Staah) by offering dynamic rate plan

- Applying new promotion for all OTA ( Online Travel Agent)

- Communicate with Market Manager

- Handling Staff Roster

- Handling Purchasing and Ordering

- Handling Unit Defect ( Handover back to owner)

- Handling Internet Connection Issue

- Set SOP for Front Desk

- Handle Digital Marketing ( Facebook) Posting and Story

-Handling check in and check out process of customer .

- Note down booking

- Replying guest inquiry ( Booking.com, Airbnb and others

- Managing daily rate selling

- Handling housekeeping duty

• Maintained repair logs to document all corrective and preventive aircraft maintenance.
• Optimized inventory management through diligent tracking of tools and materials, minimizing shortages during critical repairs.
• Contributed to a reduction in equipment failures by consistently applying rigorous troubleshooting methods during routine checks.
• Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.