ZHEN RONG (JASON) LOH

• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Provided technical support for troubleshooting analytics and reporting issues.
• Participate on Business Validation Test and User Acceptance Test for new feature launches in Dell Premier.
• Provide feedback to Business Team on to have a better needs for customer.
• Collaborated with cross- functional team on to solve the issue or defect for a better customer experience.
• Update the latest process or changes on feature or defect to Level 1, Premier Maintenance Team.
• To be a SME for Level 1, Premier Maintenance Team and providing advise on the platform capabilities.
• Lead projects on to correct the process/ defect in Dell Premier.
• Conduct correction activity on product configuration in Dell Premier to avoid negative customer experience.

• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Provided technical support for troubleshooting analytics and reporting issues.
• Participate on Business Validation Test and User Acceptance Test for new feature launches in Dell Premier.
• Provide feedback to Business Team on to have a better needs for customer.
• Collaborated with cross- functional team on to solve the issue or defect for a better customer experience.
• Update the latest process or changes on feature or defect to Level 1, Premier Maintenance Team.
• To be a SME for Level 1, Premier Maintenance Team and providing advise on the platform capabilities.

As a Premier Maintenance Team member (PAM),

• To support Sales Daily Activity.
• Handling Dell Premier pages maintenance activity on ANZ Medium Business Segment.
• Maintaining the accounts for Australia, New Zealand, Singapore and Malaysia based on customer customization preferences.
• Work with Sales on to fulfill customer needs.

• To support for ISIR activities including buy raw materials, testing for ready product from production, to deal with supplier on the delivery of raw material

• To support the activity for Non- Theatrical Sales
• Dealing with well known entertainment services provider
• After sales service with customer