ZHENG XIANG NA
230 Compassvale Walk
Summary
Accomplished Store Support Manager at Koi the Singapore Pet Ltd, adept in health and safety compliance and vendor negotiations, achieving significant cost savings. Excelled in implementing loss prevention strategies, reducing shrinkage rates notably. Skilled in fostering team collaboration and leadership, markedly lowering employee turnover. Proficient in store operations and problem-solving abilities, ensuring operational excellence and enhanced productivity.
Overview
3
3
years of professional experience
Work History
Store Support Manager
Koi the Singapore Pet Ltd
01.2024 - 12.2024
- Ensured compliance with local regulations related to health and safety measures instore.
- Developed relationships with vendors for better pricing negotiations, resulting in cost savings for the store.
- Implemented loss prevention strategies, leading to a significant decrease in shrinkage rates within the store.
- Coordinated with store departments to address operational issues promptly, ensuring minimal disruption to daily operations.
- Collaborated with other store managers for best practice sharing and problem-solving initiatives that benefited all locations involved.
- Reduced employee turnover by fostering a positive work environment and promoting team collaboration.
- Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
Store Supervisor
Koi the Singapore Pre Ltd
05.2022 - 01.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Education
SPM - Secondary Education
SMK Dato’ Ali Haji Ahmad
Pontian Malaysia12.2012
Skills
- Store operations
- Health and safety
- Recruitment and hiring
- Task delegation
- Employee scheduling
- Store maintenance
- Sales analysis
- Stock control
- Customer engagement
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Team collaboration
- Team leadership
Languages
Chinese (Mandarin)
Advanced (C1)
English
Elementary (A2)
Timeline
Store Support Manager
Koi the Singapore Pet Ltd
01.2024 - 12.2024
Store Supervisor
Koi the Singapore Pre Ltd
05.2022 - 01.2024
SPM - Secondary Education
SMK Dato’ Ali Haji Ahmad
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