ZHENG CHENG WONG
Kuala Lumpur,14
Summary
I am a dedicated team player experienced in tactfully addressing and providing solutions to manage tasks at hand. I am looking forward to contributing my skills and experiences to add value and be part of your growing company.
Successful customer service with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
4
4
Languages
Work History
BUNKER SURVEYOR
Majestic Maritime Services Pte Ltd
11.2022 - 2 2024
- Provided quantity and quality survey
- Learned the professional way to survey ships and oil tankers
- Facilitate end to end process of bunkering.
HCL TECH SENIOR ANAYLST
HCL Technologies Malaysia SDN BHD
06.2022 - 10.2022
- Provide friendly and efficient service to user
- Identify and escalate issues appropriately according to users computers
- Acknowledging and resolving users software issues
- Ensure users satisfaction and provide professional users support.
Customer Service Executive
Concentrix
10.2021 - 06.2022
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the project group under Facebook.
- Boosted customer satisfaction rates by providing quality service and providing solution for clients.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Redcrews
01.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Executive
Startek
04.2019 - 01.2020
- Resolved associate, tool and service delivery issues revealed by statistical reports of Amazon.
- Delivered prompt service to prioritize sellers needs.
- Met sellers call guidelines for service levels, handle time and productivity.
Education
DIPLOMA IN HOSPITALITY MANAGEMENT -
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
HIGH SCHOOL - undefined
SMK Bandar Sungai Petani
Skills
Clear Communication
Negotiation
Conflict Resolution
Clear Mind
Team Collaboration
Quick Learner
Customer Care
Results Orientated
Time Management
Complaint Handling
Online chat and email
Timeline
BUNKER SURVEYOR
Majestic Maritime Services Pte Ltd
11.2022 - 2 2024
HCL TECH SENIOR ANAYLST
HCL Technologies Malaysia SDN BHD
06.2022 - 10.2022
Customer Service Executive
Concentrix
10.2021 - 06.2022
Customer Service Representative
Redcrews
01.2021 - 08.2021
Customer Service Executive
Startek
04.2019 - 01.2020
DIPLOMA IN HOSPITALITY MANAGEMENT -
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
HIGH SCHOOL - undefined
SMK Bandar Sungai Petani
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