Summary
Overview
Work History
Education
Skills
Summary Profile
Core Skills Specialties
Ic Number
Personal Information
Timeline
Generic

Wan Syakimah Wan Zanudin

Administrator
Kuala Lumpur

Summary

Enthusiastic personal assistant adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills. Having extensive experience in office administration and management in several industries with experience assisting senior management position. Being equipped with a multitude of skills such as managing calender, arranging appointments maintains contact details. Additionally having experience in customer service had driven to exceptional interpersonal skills

Overview

25
25
years of professional experience

Work History

Customer Service

Startek (Aegis BPO Malaysia Sdn.Bhd)
01.2025 - Current
  • Asisisting starhub customer query via phone, include trouble shot related to Broad Band, TV and DVH (Digital Voice Home)
  • Refer to company Knowledge Management online as reference
  • Follow company SOP for escalation to other department and report submittion.

Project Admin

Potential Systems Sdn Bhd
02.2022 - 12.2024
  • Scheduling Project team internal meeting
  • Assisting in preparing hard copies of Operation Manual (O&M) - print out and send out for binding.
  • Obtain supporting document from supplier such as catalog, certificate, CForms and etc.
  • Arranging courier (handing of outgoing and pick up of documents for project team)
  • Keeping of document both for hard copies and soft copies.
  • Comfile and collective of documents from Project team to Management.
  • Assisting HR team in process of hiring Foreign Worker and process of paying salary for both of our direct Foreign Worker and also subcone.

Administrator COSEC

Kelly Services (work for Mizuho Bank (M) Berhad)
09.2019 - 03.2020
  • Assisting Company Secretary for Board Meeting preparation.
  • Assistng in preparing Minutes, Matters Arising, Follow templete and guideline by Company Secretary.
  • Scanning, Filing and maintance records for both soft and hard copies.
  • Update listing for easy retrival for (Minutes & Agenda)
  • Send Calendar update for all the meeting deadlines and understand the process of Board and BOC's meeting arrangements.
  • Assisting in Directors Hiring, such as deal with IT department and Admin department for their Ipad, Business Card, Office Access Card or others items as instructed by Company Secretary.
  • Assisting directors to register course or training as instructed by Bank Negara Malaysia and following company procedure. Obtain approval by Management team (CEO and DCEOs)

Admin Executive, Director Office

Big Bad Wolf Sdn. Bhd.
10.2018 - 08.2019
  • Updates calender programmers, undertake of full range of daily, weekly and monthly reminders and follow up as regards to operational matters.
  • Maintaince a proper, organized and effective filing system.
  • Arrange and schedule appointment and meeting for Director.
  • Taking care of travel arrangement. (Air Ticket Booking, Hotel Booking, Airport transfer, Car Rental and Restaurant Reservation.) Provide Travel Itinerary for Director easy reference.
  • Responsible to convey the messege between director and staff.
  • Follow up on assignment matters and keep director updated.
  • To provide a full administrative and secretarial support to director, such as prepare claims, keep track on airlines membership related and other tasks assign by director from time to time.
  • Meet and greet visitors at all levels of seniority.
  • Screen calls, enquiries and requests and deal with them when appropriate.

Customer Service

Xerox Malaysia Sdn. Bhd
11.2015 - 04.2017
  • Main responsibility to provide one-to-one support to our Groupon customers via email and call (chat) to address any questions or concerns with their Groupon experience.
  • Handle full time English speaking/reading/writing customer service professionals and supporting Groupon International Operations. Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat.
  • Respond to email and chat from current customer and future subscribers (potential customer), ranging from simple usage questions to unique circumstances that come up with a specific offer.
  • Be a first point of contact to handle and resolve customer complaints. Resolve customer issues in a timely and consistent manner. Identify and escalate issues appropriately (when needed).
  • Responsible to manage time and productivity to meet daily individual and team ticket targets (SLA). Research information and troubleshoot problems using available resources.
  • Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features.

Secretary/ Personal assistant

Nexus Sdn. Bhd.
11.2013 - 11.2015
  • Assisted the Company Director to follow-up on day-to-day administrative operational matters, including handling call queries, monitoring deadlines, follow up on instructions and performing daily secretarial functions.
  • Managing Company Director's electronic calendar and email, meeting, appointment, travelling arrangement and itinerary as well as hotel and transportation arrangements.
  • Handle confidential documents, records and correspondence.
  • To perform any other duties and responsibilities from time to time.
  • Maintaince office filing systems.
  • Taking care issue related to EPF and SOSCO, monthly payment and record keeping.
  • Arrange for office rental and ordering for stationary and other office equitments.
  • Assist for Visa application with ambassador office directly for director.

Secretary

Ambank (M) Berhad
12.2010 - 11.2013
  • Perform administrative duties to keep banks running efficiently and compose correspondence, plan and schedule meetings, manage the calendar of the bank's senior management, organize and maintain files, greet clients, and make travel arrangements for bank employees.
  • Attempt to writing and verbal communication and interpersonal skills as well as knowledge of computer office software including document preparation, spreadsheet creation, and slide presentation.
  • Practice personal traits of maturity, dependability, professionalism, attention to detail, and maintaining client confidentiality.
  • Involved in maintaining corporate financial procedures documents.
  • Responsible for processing special documents for curtain cases (travel, event badget, financial approval) but need to make sure it follow procedure and specification, proceed for approval and make sure the document return to requester.

Bank Officer (Backend Office/ Call Center)

Scope Internal
06.2007 - 12.2010
  • Company Overview: Standard Chartered Group
  • Admin and Operation Duties
  • Having accurate and updated Knowledge related to product, services and relevant process involved.
  • Monitoring ATM & CDM, Perform Stop Cheque, Card Activation. Using and familiar with Hogan, CCMS and ORDS system.
  • Handling Inbound calls regarding general inquiries and complaints from customers.
  • Obtain and evaluate all relevant information to handle product and service inquiries and keep records of customer interactions and transactions. Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication and provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, and provide appropriate solutions and alternatives within the time limits.
  • Meet and exceed agreed productivity and quality standards (SLA)
  • Standard Chartered Group

Admin Executive

UDS SDN. BHD.
09.2006 - 06.2007
  • Telemarketing, call customer to card, balance transfer and personal loan.
  • Promoted to Administrator, responsible to track and monitoring staff attendance.
  • Record sales tracking, order stationary for department and performs others admin duty.

Clerk

MASCARGO
11.2000 - 10.2001
  • General clerical task include handing incoming and outgoing correspondence, record and keeping track for filing and attend to incoming calls.

Education

Diploma - Office Management and Technology

UiTM
Dungun, Terengganu

Skills

  • Administration tasks
  • Answering calls
  • Taking and delivering messages
  • Marketing plan development
  • Sales promotions
  • Customer Service-oriented
  • Faxing documents
  • Calendar management

Summary Profile

Helpful and attentive as first point of contact in the Administration Office. Having extensive experience in office administration and management in several industries with experience assisting senior management position. Being equipped with a multitude of skills such as managing calendar, arranging appointments, and maintaining contact details. Additionally, having experience in customer service has driven exceptional interpersonal skills.

Core Skills Specialties

  • Administration tasks including answering calls, taking and delivering messages, making copies, and faxing documents
  • Calendar Management - Arranging meetings and appointments effectively
  • Keeping Contact - Save, arrange and maintain all the contact details internally or externally for easy retrieval.

Ic Number

820416-03-5156

Personal Information

  • Age: 43
  • Expected Salary: RM4000 - RM4500 - Negotiable
  • Date of Birth: 04/16/82
  • Marital Status: Single
  • Religion: Islam

Timeline

Customer Service

Startek (Aegis BPO Malaysia Sdn.Bhd)
01.2025 - Current

Project Admin

Potential Systems Sdn Bhd
02.2022 - 12.2024

Administrator COSEC

Kelly Services (work for Mizuho Bank (M) Berhad)
09.2019 - 03.2020

Admin Executive, Director Office

Big Bad Wolf Sdn. Bhd.
10.2018 - 08.2019

Customer Service

Xerox Malaysia Sdn. Bhd
11.2015 - 04.2017

Secretary/ Personal assistant

Nexus Sdn. Bhd.
11.2013 - 11.2015

Secretary

Ambank (M) Berhad
12.2010 - 11.2013

Bank Officer (Backend Office/ Call Center)

Scope Internal
06.2007 - 12.2010

Admin Executive

UDS SDN. BHD.
09.2006 - 06.2007

Clerk

MASCARGO
11.2000 - 10.2001

Diploma - Office Management and Technology

UiTM

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Wan Syakimah Wan ZanudinAdministrator