Summary
Overview
Work History
Education
Skills
Software
Timeline
CustomerServiceRepresentative
Zetty Shakila Binti Abu Bakar

Zetty Shakila Binti Abu Bakar

Customer Service Representative
Melaka Tengah,Melaka

Summary

- Customer compliment 2022 & 2023

- The Most Supportive Award 2023

- The Best Group 2023 & 2024

- Finalist Asian Navigator Award 2024

Overview

15
15
years of professional experience
2
2
Languages

Work History

Customer Service Representative

TM Berhad
10.2010 - Current

Experienced Customer Service professional with 15 years of expertise in handling high-volume interactions, managing sensitive information, and delivering efficient service in fast-paced environments. Strong in communication, data accuracy, and problem-solving, with a consistent record of achieving KPIs and maintaining high service standards.

Education

High School Diploma - Counseling Psychology

University Islam Melaka
Melaka
09.2009

High School Diploma - STPM - Pengajian Perniagaan / Sastera Melayu

SMK Munshi Abdullah
Melaka
11.2004

Skills

Key Skills

- Customer Service & Client Support

- Professional Communication Skills

- Data Entry & Record Management

- Problem-Solving

- Multitasking in Fast-Paced Environments

- Time Management

- Attention to Detail

- Case Handling & Documentation

- Team Coordination

- KPI & Performance Achievement

Software

Microsoft Word

Microsoft Excel

Microsoft Power Point

Canva

Timeline

Customer Service Representative

TM Berhad
10.2010 - Current

High School Diploma - Counseling Psychology

University Islam Melaka

High School Diploma - STPM - Pengajian Perniagaan / Sastera Melayu

SMK Munshi Abdullah
Zetty Shakila Binti Abu BakarCustomer Service Representative