ZECHEN TAO
Kuala Lumpur
Summary
Computer science (AI) student with growing interest in system support, networking and software development, combining study in programming, operating systems and web development with Python and digital problem-solving. Adaptable, eager to learn and ready to contribute by analysing technical issues, supporting users and building practical skills through structured guidance.
Overview
2
2
Languages
1
1
Certification
Work History
IT Technical Support Intern
SHB Malaysia Automotive Appliance Sdn Bhd (SAC)
Johor Bahru, Malaysia
07.2026 - 09.2026
- Resolved technical and application problems via helpdesk both over phone and in person.
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Configured and maintained computer systems and networks, enhancing overall IT infrastructure reliability.
- Monitored and maintained performance of company computers and systems and addressed issues.
- Configured networks to meet performance requirements.
- Installed new hardware and software to meet system specifications and user needs.
- Set up new workstations for users with proper cables, equipment and software.
- Performed set-up and maintenance of user systems with correct permissions to enable them to complete job role and relevant tasks.
- Installed and configured computer hardware operating systems and applications.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Monitored network performance, resolving connectivity issues to maintain optimal operational efficiency.
- Updated software for new functionality and improved security.
- Administered user accounts and permissions, effectively balancing accessibility with security requirements.
TOP 80 teams in talentbank's competition
TALENTBANK TEC HACKATHON 2026
Kuala Lumpur, Malaysia
04.2026 - 08.2026
- Coordinated team efforts to achieve target outcomes efficiently.
- Resolved complaints through clear communication and effective problem-solving techniques.
- Ensured clean, safe work areas, contributing to reduced accident risks during shifts.
Education
Bachelor of Computer Science(AI) - computer science (AI)
Asia Pacific University
Kuala Lumpur01-2028
Skills
- Network troubleshooting
- Hardware installation
- Operating systems expertise
- Software troubleshooting
- System maintenance
- Technical issue analysis
- User account management
- Technical documentation
- Website maintenance
- Scripting tools
- Customer service
- IT ethics
Languages
English
Advanced
C1
Chinese (Mandarin)
Proficient
C2
Certification
TALENTBANK TOP 80 SHORTLISTED certified
- SHB Malaysia Automotive Appliance Sdn Bhd (SAC) IT intern certified
Interests
- badminton
- golf
- billiards
- swimming
- singing
Timeline
IT Technical Support Intern
SHB Malaysia Automotive Appliance Sdn Bhd (SAC)
07.2026 - 09.2026
TOP 80 teams in talentbank's competition
TALENTBANK TEC HACKATHON 2026
04.2026 - 08.2026
Bachelor of Computer Science(AI) - computer science (AI)
Asia Pacific University