Zati Iman
Kuala Lumpur
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Tokomakan Maharaja
Kuala Lumpur, Malaysia
09.2022 - Current
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Negotiated contracts with vendors, suppliers, and customers.
- Analyzed market trends to inform product offerings and pricing decisions.
- Managed staff recruitment, hiring, training, and development.
- Designed customer loyalty programs to increase sales revenue.
- Oversaw daily operations of small business including customer service and financial management.
- Ensured compliance with applicable laws and regulations while running the business.
- Monitored customer feedback and implemented changes based on their suggestions.
Small Business Owner
The Butter Theory
Kuala Lumpur, Malaysia
03.2020 - Current
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Analyzed market trends to inform product offerings and pricing decisions.
- Negotiated contracts with vendors, suppliers, and customers.
- Designed customer loyalty programs to increase sales revenue.
- Cultivated relationships with key stakeholders in the industry.
- Established partnerships with other businesses in related industries for mutual benefit.
Intern
RUEMZ, Taylor's University
Petaling Jaya, Malaysia
03.2011 - 06.2024
- Greeted customers promptly and courteously as they arrived at the restaurant.
- Provided menus, answered questions about menu items, and made recommendations when requested.
- Took orders accurately and entered them into the point-of-sale system in a timely manner.
Assistant Food and Beverage Manager
Aida Brasserie, City University
Petaling Jaya, Malaysia
01.2020 - 06.2020
- Provided exceptional customer service to guests in a timely and efficient manner.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Developed and implemented training programs for new employees.
- Assisted with menu planning and recipe development.
- Maintained detailed records of inventory levels and ordering supplies as needed.
- Supervised daily operations of the restaurant including kitchen staff, servers, bartenders.
- Developed effective cost-saving measures to reduce expenses without sacrificing quality or service.
- Conducted regular performance evaluations for staff members to identify areas of improvement.
- Implemented marketing initiatives to promote the restaurant's brand image and increase sales revenue.
- Created weekly reports detailing sales figures, labor costs, inventory levels.
Kitchen Apprentice
Grand Hyatt Kuala Lumpur
Kuala Lumpur, Malaysia
10.2017 - 11.2019
- Assisted the pastry chef in creating and developing new desserts.
- Operated industrial kitchen equipment such as mixers, ovens, proofers and fryers.
- Stocked shelves with necessary ingredients for baking production.
- Followed recipes precisely to create classic French pastries such as éclairs and macarons.
- Kept records of daily production including number of items produced, waste generated and any issues encountered.
- Communicated effectively with team members to coordinate activities in the kitchen.
- Followed recipes to create cake, cookies and pastry products.
- Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.
- Maintained kitchen order and cleanliness by moving stock between storage and station in addition to sanitizing surfaces.
Intern
Grand Hyatt Kuala Lumpur
Kuala Lumpur, Malaysia
07.2017 - 10.2017
- Assisted in the preparation of a variety of pastries and desserts, such as cakes, pies, tarts, and muffins.
- Maintained cleanliness and organization of kitchen work areas to ensure food safety standards were met.
- Prepared doughs for various types of baked goods including puff pastries, croissants, Danish pastries, breads and other items.
- Ensured that all necessary supplies were available prior to beginning each shift.
- Managed inventory control systems for raw materials used in pastry production.
Pastry Helper
The Parlour
Seremban, Negeri Sembilan
06.2014 - 01.2015
- Assisted with the preparation of all pastries, including cakes, tarts and cookies.
- Maintained a clean and safe work environment by adhering to safety protocols.
- Stocked ingredients needed for pastry production.
- Measured and weighed ingredients accurately according to recipes.
- Decorated cakes using different techniques such as piping and fondant work.
- Ensured that all food items were prepared correctly within set time limits.
- Kept records of inventory used during shifts.
- Organized supplies in an efficient manner to maximize productivity.
Intern
Bubba Gump Shrimp & Co
Bandar Sunway, Petaling Jaya, Malaysia
09.2011 - 12.2011
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Kept track of food waste and spoilage to ensure minimal loss.
- Ensured that all dishes were prepared in accordance with restaurant standards.
Education
Bachelor of Arts - Culinary Arts
KDU University
Glenmarie, Selangor06-2017
Associate of Arts - Culinary Arts
Taylor's University
Bandar Sunway06-2012
GED -
SMK Puteri
Seremban11-2009
Skills
- Research
- Project Support
- Supply Restocking
- Recordkeeping
- Report Writing
- Administrative tasks
- Computer Skills
- Workflow Optimization
- Operations Support
- Outstanding communication skills
- Attention to Detail
- Creative and Resourceful
- Client Relationships
- Teamwork and Collaboration
- Flexible Schedule
- Interpersonal and Social Skills
- Tech-Savvy
- Problem-Solving
- Analytical mindset
Languages
English
First Language
Malay
Intermediate (B1)
B1
References
References available upon request.
Timeline
Small Business Owner
Tokomakan Maharaja
09.2022 - Current
Small Business Owner
The Butter Theory
03.2020 - Current
Assistant Food and Beverage Manager
Aida Brasserie, City University
01.2020 - 06.2020
Kitchen Apprentice
Grand Hyatt Kuala Lumpur
10.2017 - 11.2019
Intern
Grand Hyatt Kuala Lumpur
07.2017 - 10.2017
Pastry Helper
The Parlour
06.2014 - 01.2015
Intern
Bubba Gump Shrimp & Co
09.2011 - 12.2011
Intern
RUEMZ, Taylor's University
03.2011 - 06.2024
Bachelor of Arts - Culinary Arts
KDU University
Associate of Arts - Culinary Arts
Taylor's University
GED -
SMK Puteri
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