ZARINA ZAINA ABIDIN

• Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
• Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
• Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
• Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
• Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
• Processed customers' deposits, transfers and cash withdrawals.
• Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
• Coached staff to improve efficiency and revenue with more effective procedures and approaches.
• Trained staff in bank products, operations procedures and successful sales strategies.
• Managed branch vault and cash supply to keep appropriate level of currency on hand.
• Built trusting relationships with members by offering sound financial advice and personalized service.
• Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
• Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.
• Boosted team morale through effective communication, recognition of achievements, and creating a positive work environment.
• Enhanced security measures within the branch, minimizing instances of fraud or theft.
• Mentored junior employees in professional development opportunities, helping them advance their careers within the organization.
• Collaborated with other departments to streamline interdepartmental procedures for faster issue resolution.
• Oversaw facility maintenance tasks to maintain a clean, safe working environment for both staff and customers alike.
• Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.

• Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
• Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
• Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
• Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
• Processed customers' deposits, transfers and cash withdrawals.
• Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
• Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
• Managed branch vault and cash supply to keep appropriate level of currency on hand.
• Built trusting relationships with members by offering sound financial advice and personalized service.
• Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
• Collaborated with other departments to streamline interdepartmental procedures for faster issue resolution.
• Facilitated problem-solving sessions among team members, empowering them to address challenges independently as they arose.
• Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.
• Enhanced security measures within the branch, minimizing instances of fraud or theft.

-As a teller is a front-line banking professional who interacts with customers, verifying their identification, processing deposits and withdrawals, and facilitating various financial transactions.

-Assist customers by answering questions, processing transactions, and assisting them with other bank business while also handling many of the bank’s clerical and administrative duties.

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.