Zarina Mat Zain
Kuala Lumpur
Summary
Highly organized individual with more than 15 years working for IT companies. Experienced in SDLC and committed to providing outstanding client service and support. Demonstrates knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations. Determined Project Manager adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Senior Test Analyst | Associate Project Manager
SQ - Client PETRONAS
02.2018 - Current
- Involved in UP Project for UP Next Wave, UP VC1, UP VC2, VTS, IVMS, Webconsole, UP Mobile and UP Portal.
- Apply User Stories and Features to track deliverables (backlog, rollup and delivery plans). Create User Story and tasks to assign to developers.
- Closing off the gaps between business processes and systems (define and elaborate both to stake holders.
- Provide/ gather feedback and recommendations to the team and stakeholders
- Establishing alignment between system integration mapping and business processes
- Monitored progression of development, testing and deployment processes for deadlines, as a contact for teams for communications and coordination for project execution (project release plan)
- Support the users on the trainings, technical difficulties or business flows/rules, resolves issue related minor codes,
- Assisted in development of training materials, ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout project lifecycle.
- Participated in continuous improvement efforts within organization by contributing ideas for process enhancements based on lessons learned from previous projects.
- Conducted risk assessments to mitigate potential obstacles in project lifecycle, ensuring smooth transitions between phases.
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster collaborative working environment.
- Conducted root cause analysis on recurring defects to identify areas for process improvement and future prevention.
- Streamlined test case management by implementing best practices and efficient organization methods.
- Provided comprehensive reporting of test results to stakeholders, enabling informed decision making.
- Mentored junior team members to develop their skills and improve overall team performance.
- Enhanced software quality by identifying and resolving critical defects before product release.
- Optimized test cases to maximize success of manual software testing.
QA Engineer | Business Analyst
DXC Technology/HPE
01.2016 - 12.2017
- Understand and familiar with Workday HCM Modules (Talent Management, Recruitment, Time Tracking, Payroll)
- Gather all necessary requirements from clients and understand client's business objective. Provide/gather feedback and recommendations to team and stakeholders
- Closing off gaps between business processes and systems (define and elaborate both to stake holders). Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Establishing alignment between system integration mapping and business processes
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in organization.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Oversee progression of development, testing and deployment processes for deadlines, as contact for teams for communications and coordination for project execution (project release plan)
- Support users on trainings, technical difficulties or business flows/rules, resolves issue related minor codes.
- Developed and maintained quality assurance standards and procedures throughout SDLC, SRS and prepared test plan and test cases using standards testing methodology.
- Involved in specification reviews, test planning, and test case development.
- Plan test schedules/Test execution in accordance with project scope and delivery dates (estimate, prioritize, plan and coordinate testing activities) for Web Applications: Functionality, Usability, Interface, Compatibility, and Regression Testing
- Design 'end-to-end' scenarios across features, develop and execute test plans that execute full functionality of Workday features.
- Document software defects, using HP ALM, monitor bug resolution efforts & track successes.
Systems QA Specialist
Cognizant Technology Solutions/Affiliated Computer Services (ACS)
02.2008 - 01.2016
- Responsible for Functionality, Usability, GUI and Compatibility for Mobile and Web Portal Testing.
- Plan test schedules in accordance with project scope and delivery dates.
- Logging and tracking of defect in system and shared test result to development team and management.
- Review software documentation to ensure technical accuracy, compliance and completeness.
- Diagnose problems & report bugs and enhancements to
- Development
- Liaise with Development and Sales teams.
QA Test Analyst
Atex Asia
01.2006 - 01.2008
- Produced and executed test cases for functional, integration and regression testing, raised fault reports and worked with global team.
- Provided product assurance/ testing and identified defects
- Involved in development and maintenance of test processes, test plans, test cases specifications & test codes
Operation Support Specialist
Hewlett Packard (Malaysia)
01.2003 - 01.2005
- Responsible for Functionality, Usability, GUI and Compatibility for Mobile and Web Portal Testing
- Plan test schedules in accordance with project scope and delivery dates
- Logging and tracking of defect in system and shared test result to development team and management.
- Review software documentation to ensure technical accuracy, compliance and completeness.
- Diagnose problems & report bugs and enhancements to Development.
- Liaise with Development and Sales teams.
Systems Engineer II /Systems R&D Programmer
IBS Technology
10.2003 - 10.2005
- Performed preventive and corrective maintenance onsite
- Developed Digital Video Control and Monitoring System (DVCMS2000 Commercial) VB 6.0 and SQL Server
- Designed and developed Video Controller integrated with other subsystems and communication between systems with standard ISO protocols (MODbus and BACnet)
Education
Bachelor of Technology (Information Technology (Honors) -
University Teknologi PETRONAS
Tronoh, Perak12.2002
High School Diploma -
ACHEM(Australia Consortium For Higher Education Malaysia
Kuala Lumpur06.1999
Skills
- IT Project Lifecycle
- Software Development Lifecycle
- Software Testing Lifecycle
- Quality Assurance
- Support
- Project Management
- Project Scheduling
- Costing & Budgeting
- Change Management
- Cross-Functional Supervision
- Business & IT Planning
- Client Relations & Presentation
Reference
- Jessica Foong Kar Lai
+6010 933 1252
karlai.foong@petronas.com.my
Exxonmobil Tower, Kuala Lumpur
- Nguyen Thanh Chung
+6012-5782478
nguchu@petronas.com.my
Tower 2, KLCC, Kuala Lumpur
- Nor Aziah Azahari
+6019 3395633
aziah.azahari@petronas.com.my
Exxonmobil Tower, Kuala Lumpur
Timeline
Senior Test Analyst | Associate Project Manager
SQ - Client PETRONAS
02.2018 - Current
QA Engineer | Business Analyst
DXC Technology/HPE
01.2016 - 12.2017
Systems QA Specialist
Cognizant Technology Solutions/Affiliated Computer Services (ACS)
02.2008 - 01.2016
QA Test Analyst
Atex Asia
01.2006 - 01.2008
Systems Engineer II /Systems R&D Programmer
IBS Technology
10.2003 - 10.2005
Operation Support Specialist
Hewlett Packard (Malaysia)
01.2003 - 01.2005
Bachelor of Technology (Information Technology (Honors) -
University Teknologi PETRONAS
High School Diploma -
ACHEM(Australia Consortium For Higher Education Malaysia
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