Zarina Ashar
Customer Service Representative
Petaling Jaya,12
Summary
With a proven track record at Cimb Bank Berhad, I excel in complaint resolution and strategic sales, enhancing customer loyalty and contributing to sales growth. My adeptness in administrative support and creative problem-solving skills have significantly improved operational efficiency. Renowned for my ability to handle high-stress situations, I consistently deliver exceptional service standards.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Cimb Bank Berhad
09.2006 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Account Clerk
Gbc Construction Sdn Bhd
06.2005 - 09.2006
- Created and distributed invoices and processed incoming payments to keep records accurate and current.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Reconciled system accounts against bank statements.
- Set up and updated Excel spreadsheets to track financial data.
Education
Diploma In Accountancy - Accounting
Univeriti Teknologi MARA
Jengka , Pahang06.2005
Skills
Strategic sales knowledge
Timeline
Customer Service Representative
Cimb Bank Berhad
09.2006 - Current
Account Clerk
Gbc Construction Sdn Bhd
06.2005 - 09.2006
Diploma In Accountancy - Accounting
Univeriti Teknologi MARA
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