Summary
Overview
Work History
Education
Skills
Community Service
Additional Information
Timeline
Generic

Zaphyr Amir Bin Mohammad Ezan

Fresh Graduate
Kuala Lumpur

Summary

Bachelor candidate at the University of Westminster with a foundation in business management and experience in digital strategy, customer engagement, and creative problem-solving. Adept at analyzing business challenges, delivering data-driven solutions, and working with diverse stakeholders to drive impactful outcomes. Passionate about leveraging analytical skills and teamwork to help organizations achieve their strategic goals. Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.

Overview

4
4
years of professional experience

Work History

Intern, Digital Strategic Department

Berjaya Corporation Berhad
06.2024 - 09.2024
  • Drafted legal documents, including LOUs and MOUs, and supported strategic.
  • Attended high-level government meetings with key stakeholders.
  • Strengthen communication and negotiation skills in corporate and government.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.

Customer Service Representative

Makan Cafe
03.2022 - 06.2022
  • Delivered excellent customer service, fostering positive relationships with guests.
  • Ensured a clean and welcoming environment, adhering to health standards.
  • Demonstrated teamwork by coordinating with kitchen staff to ensure timely.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Intern, Interior Design

Lim Kok Wing University
06.2020 - 09.2020
  • Collaborated on design projects to enhance brand identity, and operational efficiency.
  • Assisted in designing interior layouts for residential and commercial spaces, aligning designs with client preferences and brand identity.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

Bachelor of Business Management - Business Administration And Management

University of Westminster
London
06.2024

Skills

  • Verbal communication and interpersonal relationship – building

  • Proficient in MS Office Suite (Word, PowerPoint, Outlook)

  • Teamwork and collaboration

  • Fast learner

  • Computer skills

  • Interpersonal and social skills

Community Service

Sultan Ahmad Shah Environment Trust, Pahang, Led tree planting and habitat restoration projects for environmental sustainability., Participated in socioeconomic initiatives to improve welfare.

Additional Information

add anything here

Timeline

Intern, Digital Strategic Department

Berjaya Corporation Berhad
06.2024 - 09.2024

Customer Service Representative

Makan Cafe
03.2022 - 06.2022

Intern, Interior Design

Lim Kok Wing University
06.2020 - 09.2020

Bachelor of Business Management - Business Administration And Management

University of Westminster
Zaphyr Amir Bin Mohammad EzanFresh Graduate