Overview
Work History
Timeline
GeneralManager
Zandra Casiquin

Zandra Casiquin

Proffetional Service Management
Kuala Lumpur,Selangor

Overview

16
16
years of professional experience

Work History

Guest Ambassador

Tropicana Residence
Kuala Lumpur
03.2024 - 07.2024
  • Maintained detailed records of account changes, guest incidents and other reportable data.
  • Welcomed guests and made immediate connections in order to drive satisfaction and sales.
  • Trained new Guest Ambassadors on company policies and procedures, contributing to overall team cohesion and performance.
  • Implemented strategies for improving overall revenue generation through upselling techniques or leveraging promotional offers.
  • Coordinated with housekeeping staff to ensure timely room availability upon guest arrival.
  • Followed up with guests after their stay to gather feedback on experiences while identifying possible improvements.

Restaurant Hostess

85Steak House
Damansara Petaling Jaya
02.2023 - 01.2024
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Checked in with servers to confirm preparedness before seating customers.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.

Assistant Manager

Dome Cafe
The Intermark
03.2008 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Timeline

Guest Ambassador

Tropicana Residence
03.2024 - 07.2024

Restaurant Hostess

85Steak House
02.2023 - 01.2024

Assistant Manager

Dome Cafe
03.2008 - 12.2022

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Zandra CasiquinProffetional Service Management