Zandra Casiquin
Proffetional Service Management
Kuala Lumpur,Selangor
Overview
16
16
years of professional experience
Work History
Guest Ambassador
Tropicana Residence
Kuala Lumpur
03.2024 - 07.2024
- Maintained detailed records of account changes, guest incidents and other reportable data.
- Welcomed guests and made immediate connections in order to drive satisfaction and sales.
- Trained new Guest Ambassadors on company policies and procedures, contributing to overall team cohesion and performance.
- Implemented strategies for improving overall revenue generation through upselling techniques or leveraging promotional offers.
- Coordinated with housekeeping staff to ensure timely room availability upon guest arrival.
- Followed up with guests after their stay to gather feedback on experiences while identifying possible improvements.
Restaurant Hostess
85Steak House
Damansara Petaling Jaya
02.2023 - 01.2024
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Assistant Manager
Dome Cafe
The Intermark
03.2008 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Timeline
Guest Ambassador
Tropicana Residence
03.2024 - 07.2024
Restaurant Hostess
85Steak House
02.2023 - 01.2024
Assistant Manager
Dome Cafe
03.2008 - 12.2022