Zaliza Hatta
Personal Assistant / Executive Assistant
Kuala Lumpur
Summary
Highly experienced Personal & Executive Assistant with over 5 years supporting C-Level executives in fast-paced corporate environments. Skilled in time management, administration, HR support, travel arrangements, procurement, and stakeholder communication. Adept at handling confidential matters with discretion, organizing events, and ensuring smooth day-to-day operations. Proven ability to multi-task, solve problems, and enhance executive productivity.
Overview
24
24
years of professional experience
15
15
Certifications
2
2
Languages
Work History
Public Relations & Business Development
IS Ikhlas (M) Sdn Bhd
10.2024 - Current
- Developed and executed PR strategies to enhance brand image.
- Managed media relations, crisis communications, and promotional campaigns.
- Secured high-value contracts through business development initiatives.
Personal Assistant (Temporary – Company Closure)
Guardian365 Sdn Bhd
07.2024 - 09.2024
- Played a key role in ensuring an orderly shutdown of company operations.
- Coordinated handover of documents, vendor settlements, and exit processes.
- Supported CEO with reports, correspondence, and closure compliance tasks.
Head of Department, HR & Admin
Greystone Sdn Bhd
01.2023 - 01.2024
- Directed HR & Admin operations for both local and foreign employees, ensuring compliance with labor and immigration laws.
- Managed full HR cycle including recruitment, onboarding, payroll, and performance management.
- Implemented HRMS systems and coordinated training programs to improve engagement.
Personal Assistant / Executive Assistant
Vinx Malaysia Sdn Bhd
04.2017 - 05.2022
- Provided executive support to General Manager & CTO, including calendar, travel, and confidential correspondence.
- Acted as liaison between Japanese executives, local teams, and HQ in Japan.
- Prepared executive reports and board documents; delivered weekly financial updates.
- Oversaw procurement, vendor management, and office administration.
Guest Service Manager
Tune Hotels Group
04.2016 - 02.2017
- Supervised front office operations and a team of 12 staff.
- Directed scheduling, cashier coverage, and customer flow to maximize occupancy.
- Ensured service excellence and guest satisfaction, resolving escalated issues.
Flight Attendant
Malaysia Airlines System
06.2002 - 12.2015
- Delivered premium service to VIP passengers, including executives and dignitaries.
- Supervised in-flight service, trained crew, and ensured safety compliance.
- Managed confidential situations with discretion and professionalism.
- Received multiple commendations for exceptional service and reliability.
Customer Support Representative
Digi Telecommunication Sdn Bhd
07.2007 - 01.2008
- Handled inbound and outbound customer calls with professionalism.
- Resolved customer inquiries, complaints, and service requests efficiently.
- Maintained accurate records and improved customer satisfaction ratings.
Customer Care Executive
Malaysia Airlines System
06.2001 - 05.2002
- Assisted passengers with reservations, ticketing, check-in, and travel changes.
- Handled baggage, loyalty program inquiries, and customer concerns.
- Provided front-line support while ensuring a smooth travel experience.
Education
Sijil Pelajaran Malaysia (SPM) -
SMK Convent
Sijil Kemahiran Malaysia (SKM) Level 3 - Flight Services
Jabatan Kemahiran Pembangunan
Skills
Executive & Personal Assistance
undefinedCertification
Professional Certification in Human Resource (HR) with Cloud Management System – 2023
Accomplishments
- Commendation & Compliment Letters for excellent customer service (Malaysia Airlines)
- Recognized for efficiency, discretion, and professionalism in executive support roles.
Timeline
Public Relations & Business Development
IS Ikhlas (M) Sdn Bhd
10.2024 - Current
Personal Assistant (Temporary – Company Closure)
Guardian365 Sdn Bhd
07.2024 - 09.2024
Head of Department, HR & Admin
Greystone Sdn Bhd
01.2023 - 01.2024
Personal Assistant / Executive Assistant
Vinx Malaysia Sdn Bhd
04.2017 - 05.2022
Guest Service Manager
Tune Hotels Group
04.2016 - 02.2017
Customer Support Representative
Digi Telecommunication Sdn Bhd
07.2007 - 01.2008
Flight Attendant
Malaysia Airlines System
06.2002 - 12.2015
Customer Care Executive
Malaysia Airlines System
06.2001 - 05.2002
Sijil Kemahiran Malaysia (SKM) Level 3 - Flight Services
Jabatan Kemahiran Pembangunan
Sijil Pelajaran Malaysia (SPM) -
SMK Convent
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