Zalinorlaili Binti A. Razak
Executive Assistant
Permas Jaya
Summary
Dedicated professional seeking a full-time position within a dynamic organization that fosters career growth, presents new challenges, and enhances family well-being. Eager to contribute to a stable and profitable team environment while leveraging extensive customer service experience to drive efficiency and productivity. Possesses strong interpersonal and communication skills, adept at managing multiple tasks with precision and accuracy. With 10 years of experience in customer relation, preparing correspondence, generating reports, and coordinating meetings, demonstrates a commitment to excellence in all aspects of work.
Overview
2026
2026
years of professional experience
Work History
Executive Assistant to the General Manager
Renaissance Johor Bahru Hotel
06.2022 - Current
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Scheduled appointments and handled calenders for senior leadership.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Customer Feedback: Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Last salary : 3720.00MYR
Admin Assistant Cum Customer Service
Dualtap Property Management
2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Work during Pandemic Covid19 and accept lowest wages to survive.
- Salary : 2000MYR
Duty Manager (Guest Experience Manager)
Thistle Hotel Johor Bahru
08.2019 - 06.2020
- Work at front liner handling customer issue, handling operation when the Front Office Manager not around. Running Night Audit and prepare the report for the morning briefing and send the report to the finance. Reporting to Management regarding the operation. Been involved in the cross exposure plan to the Houskeeping Department as Housekeeper to learn better regarding Room Divisions.
- Salary: RM 3100.00
- Reasons For Leave: Due to covid 19
Duty Manager
Capri Hotel By Fraser Johor Bahru
12.2018 - 08.2019
- Work at front liner handling customer issue, handling operation when the Front Office Manager not around. Running Night Audit and prepare the report for the morning briefing. Run the Night Audit and do the casting for cashier balancing to submit report to finance. Reporting to Management regarding the operation.
- Salary: RM 3000.00
- Reasons For Leave: To achieve a better career opportunities and income. (according to current commitment)
Duty Manager
Ramada Meridin Johor Bahru
07.2018 - 12.2018
- Work at front liner handling customer issue, handling operation when the Front Office Manager not around. Running Night Audit and prepare the report for the morning briefing. Reporting to Management regarding the operation.
- Salary: RM 2800.00
- Reasons For Leave: Get a better career opportunities and income.
Guest Service Officer
Somerset Medini Iskandar Puteri
11.2016 - 06.2018
- Work as front liner handling customer registration, room reservation, room assignment, call operator, and night audit. Working independently.
- Salary: RM 2185.00 + RM 400.00 (Allowance)
- Reasons For Finding New Job: Get a better career opportunities and income.
Front Office Assistant
Legoland Themed Hotel Malaysia
03.2015 - 12.2015
- Work as front liner / reception by do registration for check in and check out guest.(OPERA SYSTEM) Serve guest need and question. As service center is a part of front office, I do work as operator and Also been training as Concierge which is handling transportation, recording in luggage and ammenities.
- Salary: RM 1200 + RM 600 (Allowance)
- Reasons For Leave: (Get a better Offer As Online Customer Support in Singapore but the company got permit issue)
Customer Care Assistant
Columbia Asia Nusajaya Hospital
03.2014 - 03.2015
- Work at front liner handling customer registration, appointment with doctor, and customer admission, explained to customer about hospital facilities, being the main place for customer refer to gain an information, while handling outpatient insurances.
- Salary: RM 1300.00 + Allowance
- Reasons For Leave: get a better offer (in salary)
Receptionist Cum Admin Assistant
Vin Marine Corporation Sdn Bhd
2015 - 2016
- As front line and customer reference, answering call, assist visitor, handling courier document and items, checking staff attendance, Provide staff attendance report every end month (for salary calculating) and middle month (for OT claims). Additional task are helping other department such as Finance & Sale to catch up their targets and data entry.
- Salary: RM 1,400 + RM 200 (allowance)
- Reasons For Leave: get a better offer (in salary) and develop new experiences.
Education
MBA - Professional Master in Business Administration
UTMSpace
11-2025
Malaysian Higher School Certificate (STPM) -
S.M.K Gelang Patah
01.2013
Malaysia Certificate of Education (SPM) - Penilaian Menengah Rendah, Sijil Penilaian Malaysia
S.M.K Gelang Patah
01.2011
Skills
- Computer knowledges
- Customer Service Skills
- Comunication skills
Office administration
Document preparation (assist the Hotel START rating PIC to complete the required documents)
Expense reporting
Personal Information
- ID Number: 940328-01-5514
- Ethnicity: Malay
- Religion: ISLAM
- ID Number: 940328-01-5514
- Date of Birth: 940328-01-5514
- Gender: FEMALE
- Nationality: MALAYSIAN
- Marital Status: SINGLE
Activities
-Involve in the 360serve at Orang Asli With Kenchara NGO on behalf of the Renaissance Johor Bahru Hotel - 2023
-Involving in the internal sport (badminton) but not win.
-Representatives for police cadet in school marching between clubs and marching between school in Johor State.
-
Skills And Languages
-Computer knowledge : All Microsoft Office
-Organize and Systemize Skill.
-Critical Thinking Skill
-Customer Service Skills.
-Communication skills :
Write and speak Bahasa Melayu :10/10
English Writing : 8/10
Speaking English: 10/10
Additional Information - Expectation Basic Salary
4000 MYR and above
Timeline
Executive Assistant to the General Manager
Renaissance Johor Bahru Hotel
06.2022 - Current
Duty Manager (Guest Experience Manager)
Thistle Hotel Johor Bahru
08.2019 - 06.2020
Duty Manager
Capri Hotel By Fraser Johor Bahru
12.2018 - 08.2019
Duty Manager
Ramada Meridin Johor Bahru
07.2018 - 12.2018
Guest Service Officer
Somerset Medini Iskandar Puteri
11.2016 - 06.2018
Front Office Assistant
Legoland Themed Hotel Malaysia
03.2015 - 12.2015
Customer Care Assistant
Columbia Asia Nusajaya Hospital
03.2014 - 03.2015
Admin Assistant Cum Customer Service
Dualtap Property Management
2021 - 06.2022
Receptionist Cum Admin Assistant
Vin Marine Corporation Sdn Bhd
2015 - 2016
MBA - Professional Master in Business Administration
UTMSpace
Malaysian Higher School Certificate (STPM) -
S.M.K Gelang Patah
Malaysia Certificate of Education (SPM) - Penilaian Menengah Rendah, Sijil Penilaian Malaysia
S.M.K Gelang Patah
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