Summary
Overview
Work History
Education
Skills
Timeline
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Zakinah Tuah

Zakinah Tuah

State Business Head, TM One Sarawak
Kuching, Sarawak

Summary

Dynamic business leader with a proven track record at TM Technology Services, excelling in operations management and strategic business development. Skilled in problem-solving and team development, I successfully enhanced customer satisfaction and drove revenue growth through innovative sales initiatives and strong stakeholder relationships. Committed to fostering a collaborative work environment.

Overview

26
26
years of professional experience

Work History

Sarawak Business Head

TM Technology Services Sdn Bhd
10.2021 - Current
  • Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
  • Developed and implemented successful strategies for building company sales.
  • Built and strengthened relationships with industry partners to drive growth.
  • Expanded market reach by identifying and pursuing new business opportunities.
  • Increased revenue by developing and implementing strategic sales initiatives.
  • Established and managed monthly, quarterly and yearly sales plans.
  • Cultivated a positive work environment that promoted employee engagement, teamwork, and high levels of job satisfaction.
  • Developed high-performing team members through effective coaching, mentoring, and performance evaluations.
  • Analyzed financial data to identify trends, inform decision-making processes, and optimize resource allocation for maximum profitability.
  • Established performance metrics to evaluate progress towards goals and make necessary adjustments for continuous improvement.

AGM Digital Regulatory & Engagement

TM
03.2020 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Led TM’s engagement with SDEC for the SME Digitize program, driving multi-stakeholder coordination between state agencies, business units, and solution partners to secure TM’s participation as a key technology partner in the state’s SME digitalisation initiative launched in August 2021 until 2023


AGM TM One Strategic Business Development

TM
05.2018 - 02.2020
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Skilled at working independently and collaboratively in a team environment.

AGM Enterprise

TM
06.2016 - 04.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Service Engineer

TM
01.2008 - 05.2016
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Tested and checked performance of hardware and software programs.
  • Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
  • Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
  • Participated in client consultations and product capability demonstrations to support sales efforts.
  • Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
  • Worked cross-functionally within organization and external partners, integrators and vendors.

Asst Mgr IT SSO

TM
10.2002 - 01.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Asst Manager NMO Sarawak

Telekom Malaysia Berhad
09.1999 - 09.2002
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Computer Science - Computer Science

George Washington University
USA
04.2001 -

Skills

Operations management

Positive attitude

Business planning

Project management

Human resources management

Decision-making

Problem-solving abilities

Negotiation and conflict resolution

Managing operations and efficiency

Teamwork and collaboration

Team development

Adaptability and flexibility

Timeline

Sarawak Business Head

TM Technology Services Sdn Bhd
10.2021 - Current

AGM Digital Regulatory & Engagement

TM
03.2020 - 10.2021

AGM TM One Strategic Business Development

TM
05.2018 - 02.2020

AGM Enterprise

TM
06.2016 - 04.2018

Service Engineer

TM
01.2008 - 05.2016

Asst Mgr IT SSO

TM
10.2002 - 01.2008

Bachelor of Computer Science - Computer Science

George Washington University
04.2001 -

Asst Manager NMO Sarawak

Telekom Malaysia Berhad
09.1999 - 09.2002

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Zakinah TuahState Business Head, TM One Sarawak