Zakinah Tuah
State Business Head, TM One Sarawak
Kuching, Sarawak
Summary
Dynamic business leader with a proven track record at TM Technology Services, excelling in operations management and strategic business development. Skilled in problem-solving and team development, I successfully enhanced customer satisfaction and drove revenue growth through innovative sales initiatives and strong stakeholder relationships. Committed to fostering a collaborative work environment.
Overview
26
26
years of professional experience
Work History
Sarawak Business Head
TM Technology Services Sdn Bhd
10.2021 - Current
- Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
- Developed and implemented successful strategies for building company sales.
- Built and strengthened relationships with industry partners to drive growth.
- Expanded market reach by identifying and pursuing new business opportunities.
- Increased revenue by developing and implementing strategic sales initiatives.
- Established and managed monthly, quarterly and yearly sales plans.
- Cultivated a positive work environment that promoted employee engagement, teamwork, and high levels of job satisfaction.
- Developed high-performing team members through effective coaching, mentoring, and performance evaluations.
- Analyzed financial data to identify trends, inform decision-making processes, and optimize resource allocation for maximum profitability.
- Established performance metrics to evaluate progress towards goals and make necessary adjustments for continuous improvement.
AGM Digital Regulatory & Engagement
TM
03.2020 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Led TM’s engagement with SDEC for the SME Digitize program, driving multi-stakeholder coordination between state agencies, business units, and solution partners to secure TM’s participation as a key technology partner in the state’s SME digitalisation initiative launched in August 2021 until 2023
AGM TM One Strategic Business Development
TM
05.2018 - 02.2020
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
AGM Enterprise
TM
06.2016 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Service Engineer
TM
01.2008 - 05.2016
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
- Worked cross-functionally within organization and external partners, integrators and vendors.
Asst Mgr IT SSO
TM
10.2002 - 01.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Asst Manager NMO Sarawak
Telekom Malaysia Berhad
09.1999 - 09.2002
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Computer Science - Computer Science
George Washington University
USA 04.2001 -
Skills
Operations management
Positive attitude
Business planning
Project management
Human resources management
Decision-making
Problem-solving abilities
Negotiation and conflict resolution
Managing operations and efficiency
Teamwork and collaboration
Team development
Adaptability and flexibility
Timeline
Sarawak Business Head
TM Technology Services Sdn Bhd
10.2021 - Current
AGM Digital Regulatory & Engagement
TM
03.2020 - 10.2021
AGM TM One Strategic Business Development
TM
05.2018 - 02.2020
AGM Enterprise
TM
06.2016 - 04.2018
Service Engineer
TM
01.2008 - 05.2016
Asst Mgr IT SSO
TM
10.2002 - 01.2008
Bachelor of Computer Science - Computer Science
George Washington University
04.2001 -
Asst Manager NMO Sarawak
Telekom Malaysia Berhad
09.1999 - 09.2002