ZAKARIA ALOMARY
Front Desk Reseptionist
Jeddah
Summary
Diploma graduate in Tourism and Hospitality with one year of experience in customer service and operations. Skilled in guest relations, reservations, with a strong focus on delivering exceptional experiences. passionate about the hospitality industry.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Front Desk Receptionist
Areen Airport Hotel
06.2024 - 06.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Coordinated room bookings and maintained accurate reservation records using hotel management software.
- Assisted in maintaining cleanliness and organization of the lobby area to create a welcoming environment.
- Supported administrative tasks, including answering phones and managing correspondence effectively.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Implemented efficient filing systems for guest information, enhancing data retrieval processes.
- Trained new reception staff on procedures and customer service standards to uphold quality service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier & Customer Service Associate
Swan Beverage Company
03.2023 - 10.2023
- Maintained accurate cash drawer, ensuring all transactions balanced at end of shifts.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Trained new cashiers on procedures and customer service best practices.
- Collaborated with team members to streamline checkout processes during peak hours.
Education
Diploma - Tourism and Hospitality
College of Technology
01.2023
Certificate Intensive English Programme - English Language
ELS Language Centres
Kuala Lumpur, Malaysia 04.2001 -
Skills
Efficiently used the Obra system for managing transactions, processing orders, and tracking inventory
Effectively communicated with customers, team members, and management to ensure a smooth service experience
Time management
Cash handling
Telephone etiquette
Data entry
Team collaboration
Administrative skills
Work prioritization
Customer service
Scheduling
Attention to detail
Timeline
Front Desk Receptionist
Areen Airport Hotel
06.2024 - 06.2025
Cashier & Customer Service Associate
Swan Beverage Company
03.2023 - 10.2023
Certificate Intensive English Programme - English Language
ELS Language Centres
04.2001 -
Diploma - Tourism and Hospitality
College of Technology