Zairul Akmar Bin Musa

• Office and Hospitality Support - oversea meeting room, learning room and accommodation to ensure cleanliness and readiness
• Liaise with housekeeping and maintenance team to upkeep of hospitality spaces.
• Sources and coordinate external services providers and negotiate contracts or quotation in line with company procurement guidelines.
• Image & Professional Standards - Ensure hospitality practices align with corporate culture and branding.

• Enhanced customer satisfaction by streamlining learning facilities and improving quality of learning
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Optimized operational efficiency by reviewing training facilities at internal and external campus
• Identified trends and assessed opportunities to improve processes and execution.
• Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.

• Achieved INSTEP growth by implementing strategic accommodation facilities.
• Provide strategies for accommodation planning and for INSTEP new learners .
• Identified trends and assessed opportunities to improve processes and execution.
• Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
• Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.

• Established and managed PETRONAS/INSTEP supplier and vendor relationships.
• Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
• Demonstrated adaptability during times of change or uncertainty within the organization by maintaining focus on meeting project deadlines.
• Assisted in budget development and financial forecasting for the procurement department''s annual spend plan.

1. SAP System Support

Provide first-line support for SAP end user for HR solution. Investigate and resolve user issues, error or transaction problems.

2. Business Process Support

Ensure business processes in SAP align with approved workflow and company policies

3. User Access & Compliance

Coordinate user account creation, role assignment and access requests

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Prepared annual data to determine metrics for operational performance.
• Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
• Interviewed, recruited and trained new onboarding candidates.

• Prepared, sorted and distributed Customer Credit reports to appropriate branches.
• Assisted customers with account management, resulting in improved financial planning and decisionmaking.
• Maintained security standards by verifying customer identification during transactions as per bank policies.
• Provided backup support to other bank clerks during peak hours or staff absences to ensure seamless service delivery.
• Assisted in training new employees on bank procedures, enhancing overall efficiency within the team.
• Participated in regular staff meetings to stay informed about changes in policies or processes affecting daily operations.
• Managed daily balancing tasks for teller drawer, minimizing discrepancies and adhering to audit requirements.