Zain Haq
Putrajaya
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Operations Specialist
CIM
01.2024 - Current
- Implemented ITIL best practices into daily operations, driving service quality improvements across all aspects of the department.
- Developed IT policies and procedures, promoting a secure and compliant computing environment.
- Implemented robust data backup and recovery protocols, safeguarding critical information assets.
- Streamlined IT operations processes for enhanced efficiency and reduced downtime.
IT Project Manager & Process Automation Expert
UPWORK
05.2023 - 12.2023
- Company Overview: Freelancing platform specializing in connecting clients with freelancers for various projects
- In my role as a Project Manager and Process Automation expert on Upwork, I specialize in leading full project cycles, from planning to execution
- With a focus on process optimization, I collaborate with clients to implement tailored automation solutions, ensuring efficient workflows and timely project delivery
- My commitment is to elevate businesses through strategic project management and cutting-edge automation
- Freelancing platform specializing in connecting clients with freelancers for various projects
Technical Specialist & HR Data Analyst
UPWORK
09.2019 - 05.2023
- Company Overview: Freelancing platform specializing in connecting clients with freelancers for various projects
- As an HR Data Analyst at Upwork, I managed data for the hybrid workforce and developed an ad-hoc report request system
- Using Looker and other visualization tools, I created dashboards for self-service reporting
- I led a small team and contributed towards the successful implementation of the strategic projects
- As a Technical Specialist at Upwork, I ensured platform safety for freelancers and clients
- I investigated customer accounts, minimized risks, and oversaw fraudulent activity
- Using SQL, I extracted data from Upwork's warehouse for analysis and presentations
- I generated reports and dashboards using tools like Looker and Google Data Studio
- I also conducted training and workshops for new joiners and senior team members
- Freelancing platform specializing in connecting clients with freelancers for various projects
Sr. Web Developer & System Analyst
BLUE STAR LEARNING
10.2017 - 08.2019
- Company Overview: An educational organization focused on providing learning solutions and management systems
- At Blue Star Learning, I served as Software Project Manager, Data Analyst, and Sr
- Web Developer, reporting directly to the CEO
- I efficiently managed concurrent projects, identified opportunities for automation, and developed solutions, including an end-to-end Learning Management System and Admissions Portal
- Utilizing a work-breakdown structure (WBS), I optimized resource allocation, addressed technical issues, conducted training, and handled user inquiries
- An educational organization focused on providing learning solutions and management systems
Software QA Manager & Systems Analyst
ACCOUNTANCY OUTSOURCING SERVICES
10.2014 - 09.2017
- Company Overview: A company providing outsourcing services in accounting and business analysis
- As a QA Manager cum Business Analyst at AOS Ltd, my responsibilities included ensuring bug-free product delivery, conducting system analysis for government projects, and translating business needs into technical artifacts
- I implemented lean six sigma techniques for process improvement and maintained project documentation
- I supported the technical project manager and communicated with clients regarding requirements and technical issues
- Additionally, I delivered project presentations and led the company's certification efforts for ISO 9001:2015 and ISO 27001
- A company providing outsourcing services in accounting and business analysis
QA Specialist, Business Process Automation Executive, CRO
TELENOR
11.2007 - 09.2014
- Company Overview: A leading telecommunications company providing mobile and internet services
- As the Business Process Automation and QA Specialist at Telenor, I was responsible for automating the manual business processes by developing end-to-end data driven solutions using Delphi, ASP .NET, SQL Server, and Auto Hotkey
- I also led a team of software QA professionals and ensured the full QA lifecycle was followed before releasing the build to production
- Part of my role also revolved around meeting stakeholders periodically to ensure the team was performing at its best
- As a Customer Relationship Officer at Telenor, I was responsible for handling customers' complaints/queries over the call and providing resolution within the designated period
- A leading telecommunications company providing mobile and internet services
Education
MBA - Management
VIRTUAL UNIVERSITY
01.2017
Lean Six Sigma Yellow Belt -
CARNEGIE MELLON UNIVERSITY
Pittsburgh, USA03.2014
BS (CS), Hons. - Computer Science
VIRTUAL UNIVERSITY
07.2007
Skills
- Leadership
- Negotiation & Conflict Mediation
- Requirements Gathering & Documentation
- Stakeholder Management
- Scheduling
- Operational Efficiency
- Team Motivation
- Communication & Presentation
- Agile Methodologies (Scrum)
- Web and Database Development
- Process Improvement
- Process Automation
- Data Analysis & Visualization
- Quality Assurance
- Risk management
- Data analytics
- Root-cause analysis
- Project scheduling
- Requirements analysis
- Software development life cycle
- Stakeholder management
- Client relations
Accomplishments
- Helped in completing and launching the Member Management System at CIM on time and under budget.
- Achieved operational excellence by introducing AI based Chat bot at CIM.
- Reduced SLAs by 75% by effectively contributing towards the launch of the land records management system for LDA.
- Achieved quality results through effectively helping with testing and bug tracking.
- Designed and launched the Expense Tracking System, resulting in improved, automated workflows for the company.
Certification
- AXELOS, Pakistan, PRINCE2 Foundation Certification, 02/01/18, GR656010919ZU
- Carnegie Mellon University, Pittsburgh, USA, Lean Six Sigma Yellow Belt, 03/01/14
- LinkedIn Learning, Remote, Scrum Advanced, 05/01/19, Data Visualization for Data Analytics, 03/01/23
Languages
English
Native language
Urdu
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leavePersonal development programsTeam Building / Company Retreats4-day work weekQuote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
IT Operations Specialist
CIM
01.2024 - Current
IT Project Manager & Process Automation Expert
UPWORK
05.2023 - 12.2023
Technical Specialist & HR Data Analyst
UPWORK
09.2019 - 05.2023
Sr. Web Developer & System Analyst
BLUE STAR LEARNING
10.2017 - 08.2019
Software QA Manager & Systems Analyst
ACCOUNTANCY OUTSOURCING SERVICES
10.2014 - 09.2017
QA Specialist, Business Process Automation Executive, CRO
TELENOR
11.2007 - 09.2014
- AXELOS, Pakistan, PRINCE2 Foundation Certification, 02/01/18, GR656010919ZU
- Carnegie Mellon University, Pittsburgh, USA, Lean Six Sigma Yellow Belt, 03/01/14
- LinkedIn Learning, Remote, Scrum Advanced, 05/01/19, Data Visualization for Data Analytics, 03/01/23
Lean Six Sigma Yellow Belt -
CARNEGIE MELLON UNIVERSITY
BS (CS), Hons. - Computer Science
VIRTUAL UNIVERSITY
MBA - Management
VIRTUAL UNIVERSITY
Software
Microsoft Office
SQL Server
Mondaycom
Teams
Slack
Visual Studio
Miro
Interests
Travelling
Reading
Exercising
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