Zainal Tang King Tiong
Sibu
Summary
Energetic and results-driven Branch Manager with 14 years of experience in banking and finance. Proven track record in leadership, business expansion, and relationship building to drive revenue growth and operational efficiency. Adept at motivating, coaching, and mentoring teams to achieve corporate objectives. Strong influencing skills with a flexible and charismatic approach to problem-solving and team development. Multilingual communicator with excellent interpersonal skills, committed to achieving business success through strategic planning and execution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
Affin Bank Bhd
03.2024 - Current
- Lead a team to optimize branch operations and improve efficiency
- Drove revenue growth by implementing strategic business plans and sales initiatives
- Optimized cost management, ensuring profitability while meeting business goals
Branch Head
Innoways Group
12.2019 - 02.2024
- Led a team to run insurance and financing business to optimize branch operations and efficiency
- Ensure timely monitor and quality credit portfolio control of the clients in order to minimize non-performing loans, which had effectively slashed the budget cost and loss rates by 20%
Business Development Manager
Tokio Marine Life Insurance (M) Bhd
02.2017 - 10.2019
- Motivating, coaching and monitoring had resulted in increased 30% of sales performance and service quality in 2019
- Promote and practice efficient and effective selling concept and ensure 100% adherence compliance and all training fulfillment at all time, while ensuring timely reporting on sales report, budget report, and business strategies to the top management team
- Trained new sales forces on branch procedures and customer service best practices, resulting in a 30% reduction in on-boarding time and a 20% reduction in operating costs
Privilege Banking Client Advisor, Assistant Vice President
United Overseas Bank (M) Bhd
01.2014 - 11.2016
- Well understanding of wealth products such as bonds, structured Investments and insurance plans and cross-sell the products by analyzing and matching the clients' financial needs with their risk appetites to best suit their investment needs and to grow mutually beneficial investment opportunities
- Efficiently increased the branch's sales revenue and deposits of privilege banking by 50% and awarded top privilege banking client advisor in 2015
Personal Banker, Manager
United Overseas Bank (M) Bhd
01.2011 - 12.2013
- Matching the banking solutions and services to the bank's customers according to their financial needs and proactively manage and build long term customer relationship
- Promoting financial advisory and cross-selling a comprehensive range of financial products and services to customers
- Achieved 138% sales achievements ahead of time by 3rd quarter 2013, while awarded the best sales and service staff in the region
Education
Bachelor of Business and Commerce -
Monash University
01.2010
Malaysia Higher School Certificate (STPM) -
S.M.K. Kampung Nangka
01.2003
Skills
- Business Development & Expansion
- Recruitment & Talent Development
- Strategic Planning and Execution
- Multilingual Communication
- Customer Relationship Management
- Operational Efficiency & Process Improvement
- Leadership & Team Management
- Problem Solving
- Public Speaking
- Sales and Marketing
- Branch operations management
Accomplishments
● Awarded twice Elite Club Member in excellent sales of bancassurance at United Overseas Bank (M) Bhd in 2011 and 2012
● Awarded Million Dollar Producer by Amanah Mutual Bhd in AMB Value Trust Fund Investment in 2013
● Awarded top Region Privilege Banking Client Advisor in 2014 at United Overseas Bank (M) Bhd with sales achievement 122%
● Awarded the Best Growth in Sales Category and Productive Agent Category at Tokio Marine Life Insurance (M) Bhd in 2018 with 110% growth rate
● Awarded New High Sales Record Breaking by Tokio Marine Life in 2019 which exceeded 122% growth in sales targets
● Awarded New Growth in Sales Achievement with overall 123% growth in business revenue at Innoways by 2022
● Achieved RM2 million branch sales of Bancassurance in 3 months
Achieved RM10 million injection into branch deposits in 3 months
Certification
- PCE & CEILI
- TBE
- FIMM
- RFP
Languages
English
Bahasa Melayu
Mandarin
Timeline
Branch Manager
Affin Bank Bhd
03.2024 - Current
Branch Head
Innoways Group
12.2019 - 02.2024
Business Development Manager
Tokio Marine Life Insurance (M) Bhd
02.2017 - 10.2019
Privilege Banking Client Advisor, Assistant Vice President
United Overseas Bank (M) Bhd
01.2014 - 11.2016
Personal Banker, Manager
United Overseas Bank (M) Bhd
01.2011 - 12.2013
Malaysia Higher School Certificate (STPM) -
S.M.K. Kampung Nangka
Bachelor of Business and Commerce -
Monash University
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