Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
ZAINAL ABIDIN

ZAINAL ABIDIN

Kuala Lumpur

Summary

Dynamic IT Support professional with hands-on experience at FGV Prodata, excelling in hardware troubleshooting and user support. Proven ability to diagnose complex issues and enhance operational efficiency. Skilled in software installation and committed to delivering exceptional service, ensuring seamless technology experiences for end-users.

Overview

2
2
Languages
9
9
years of professional experience

Work History

IT Support

FGV Prodata (JMR Vendor)
Pos Malaysia project
01.2025 - Current
  • Provided technical support for hardware, software, and network-related issues for end-users.
  • Assisted in diagnosing and troubleshooting desktop, printer, and connectivity problems.
  • Maintained and updated IT inventory, including tagging and documentation.
  • Supported installation, configuration, and maintenance of operating systems and software applications.

IT Support (Intern)

FGV PRODATA
09.2024 - 11.2024
  • Diagnosed hardware and software issues across Prodata user tickets.
  • Assisted in diagnosing and troubleshooting desktop, printer, and connectivity problems.
  • Installed and configured workstations, printers, and network peripherals.
  • Supported installation, configuration, and maintenance of operating systems and software applications.

Fiber Optic Technician (Intern)

Bumi Nada Setia
01.2018 - 05.2018
  • Gained valuable experience working within a specific industry. applying learned concepts directly into relevant work situations.
  • Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
  • Assisted senior technicians during troubleshooting and repair tasks.

Education

BACHELOR OF INFORMATION TECHNOLOGY -

Malaysia University Of Science & Technology
12.2024

DIPLOMA IN ELECTRONIC ENGINEERING -

Kolej Vokasional Kuala Klawang
12.2018

Skills

  • Microsoft Office
  • Hardware troubleshooting
  • Software installation
  • Desktop support
  • User support
  • Network troubleshooting

Languages

English
Proficient (C2)
C2
Malay
Native
Native

Timeline

IT Support

FGV Prodata (JMR Vendor)
01.2025 - Current

IT Support (Intern)

FGV PRODATA
09.2024 - 11.2024

Fiber Optic Technician (Intern)

Bumi Nada Setia
01.2018 - 05.2018

BACHELOR OF INFORMATION TECHNOLOGY -

Malaysia University Of Science & Technology

DIPLOMA IN ELECTRONIC ENGINEERING -

Kolej Vokasional Kuala Klawang
ZAINAL ABIDIN