Zaimy Azwa Adam

Professional Summary:

• Seasoned QA Leader with a proven track record of leading and coaching ITQA teams, including contingent workers.
• Delivered high-quality application and site testing aligned with project goals and timelines.
• Spearheaded implementation of automation tools to support performance and regression testing.
• Governed ITQA policies to ensure smooth, reliable production rollouts.
• Recognized for strong communication, critical thinking, and problem-solving skills.
• Quick to learn and adapt in fast-paced, dynamic environments.
• Adapt at working independently and collaboratively across teams.
• Consistently met tight deadlines and delivered results under pressure.
• Provided support and guidance to team members in daily operations.
• Contributed to efficient and productive teamwork in cross-functional settings.

Professional Experience Highlights:

• Led and coached internal team members and managed external resources to ensure timely and quality project delivery.
• Partnered closely with core delivery teams for seamless execution, deployment, and defect resolution throughout the project lifecycle.
• Guided the team in developing multi-vendor test cases and executing Multi-Vendor System Integration (MVSI) tests, covering integration of new systems with existing IT, Digital, and Network platforms.
• Oversaw end-to-end testing of new BSS platforms, microservices, and associated systems, engaging Test Quality Assurance (TQA), system owners, and business users to ensure comprehensive coverage.
• Provided leadership in project deployment decisions based on test results and quality metrics.
• Managed post–go-live testing within a DevOps environment to ensure continued platform stability.
• Coached team on effective communication with delivery partners for defect management, driving defect closure, and ensuring issuance of TQA Clearance prior to production deployment.
  Performed root cause analysis to resolve quality issues and prevent defect recurrence.
• Demonstrated strong critical thinking and decision-making skills to evaluate complex problems and deliver actionable solutions.
  Consistently executed daily responsibilities with accuracy, efficiency, and attention to detail.

Enterprise Solutions Delivery Experience:

• Managed and led the successful delivery of Enterprise Solutions projects across various domains.
• Led cross-functional teams including Enterprise, Finance, IT, and Network to deliver Enterprise products such as M2M, Leased Lines, and other Enterprise services.
• Oversaw both B2B and B2C Enterprise projects for major clients including TNB, BERNAS, TM and others.
• Delivered the M2M Connected Services (MCS) platform, enabling effective management of Celcom's M2M subscribers—an initiative that earned recognition from Frost & Sullivan.

Network Performance Reporting Experience:

• Prepared Mobile Access Network Performance reports on a daily, weekly, and monthly basis, aligned with defined network KPIs.
• Generated detailed analytical reports to support Network Quality Assurance, Planning, and Optimization teams in performance monitoring and decision-making.
• Ensured data accuracy and consistency across reporting cycles to enable effective network performance evaluation and continuous improvement initiatives.

Network Strategy & Engineering Experience:

• Served as an Engineer in the Network Strategy Department, supporting Radio Network, Core Network, and network product enhancement initiatives.
• Contributed to the evaluation and enhancement of network technologies to align with strategic business goals.
• Supported Request for Proposal (RFP) processes for network-related products and technologies, including microwave and GPRS solutions.
• Collaborated with cross-functional teams to assess vendor proposals and recommend optimal solutions for network infrastructure improvements.