ZAI IZATOL FAIZZA ZAINUDIN
Kangar,Perlis
Summary
Dedicated administrative professional with expertise in project reporting, HR support, account assistance, and tender documentation. Strong organizational and communication skills enable efficient management of multiple tasks in fast-paced environments. Committed to maintaining high standards of accuracy, confidentiality, and professionalism in all administrative functions.
Overview
16
16
years of professional experience
Work History
Freelance Admin
NLW & CO
Ipoh, Perak
06.2025 - Current
- Statutory Compliance & Filings: Managed end-to-end statutory lodgments with the Companies Commission of Malaysia (SSM), ensuring all annual returns, financial statements, and change of director notifications were submitted accurately and within legal deadlines.
- Large-Scale Portfolio Management: Acted as the dedicated administrative lead for a diverse portfolio of over 100+ corporate clients, maintaining high standards of service and data integrity across various industries.
- Digital & Physical Record Keeping: Orchestrated the transition and maintenance of corporate records through both physical filing and digital platforms (such as the SSM MBRS system), ensuring 100% audit readiness.
- Liaison & Coordination: Served as a primary point of contact for client documentation, streamlining the collection and verification of essential corporate data for official submissions.
Administrative Executive
Greatchain (M) Sdn. Bhd.
Ipoh, Perak
10.2016 - 09.2023
- Prepared periodic project progress reports for management review.
- Assisted the HR and Accounts departments in administrative tasks, documentation, and basic financial record management.
- Attended site meetings and prepared meeting minutes as well as follow-up reports.
- Liaised and negotiated with suppliers regarding material purchases and service arrangements.
- Prepared Bills of Quantities (BQ) and supporting project documentation.
- Managed and maintained project documentation in a systematic and organized manner.
- Handled foreign worker permit applications, including document preparation and coordination with relevant authorities.
- Managed the company's official email correspondence and ensured timely and professional responses.
- Prepared and coordinated tender documentation, ensuring completeness and submission before deadlines.
Admin / Customer Service Executive
HDE Healthy Drinks Sdn Bhd.
Ipoh, Perak
02.2014 - 11.2014
- Customer Relationship Management: Acted as the primary point of contact for order acquisitions and conflict resolution, maintaining high service standards while managing high-volume inbound and outbound communications.
- Operational Coordination: Streamlined the end-to-end supply chain process by synchronizing factory output, technician maintenance schedules, and logistics/driver dispatching to ensure 100% on-time delivery.
- Financial Administration: Managed full-cycle accounts receivable duties, including the processing of Purchase Orders (PO), Local Orders (LO) for government contracts, and billing status reconciliation.
- Cash Management & Reporting: Overseen daily and weekly cash flow operations, including petty cash management, payment ledger maintenance, and account system reconciliation for senior management review.
- Technical Proficiency & Innovation: Leveraged UBS System to maintain data integrity and developed a custom forecasting model to predict customer order patterns, improving inventory planning and operational efficiency.
Customer Service Executive
MEASAT Broadcast Network Systems Sdn Bhd (ASTRO)
Wilayah Persekutuan Kuala Lumpur
01.2012 - 08.2013
- Brand Advocacy & Problem Solving: Acted as a digital brand ambassador for Astro, resolving complex technical and billing issues via online platforms with a focus on first-contact resolution.
- Sales Excellence: Consistently exceeded monthly sales targets by identifying customer needs and strategically upselling premium packages and value-added services.
- Consumer Psychology: Applied advanced interpersonal and psychological communication techniques to de-escalate high-pressure situations and build long-term customer loyalty.
- Operational Agility: Thrived in a high-volume, 24/7 shift-rotation environment, demonstrating exceptional adaptability and time management within a collaborative team setting.
- Professional Development: Completed comprehensive corporate training in public relations, systems management, and product architecture to provide expert-level technical support.
Admin Assistant
Landserve Sdn Bhd
Cheras, Selangor
05.2011 - 12.2011
- Financial Management & Billing: Directed the end-to-end monthly billing cycle, ensuring 100% accuracy in statement generation and timely distribution to property owners.
- Revenue Assurance: Optimized the collection process by managing payment recording, issuing official receipts, and meticulously documenting transactions within the accounting system.
- Credit Control & Reporting: Monitored aging reports and provided strategic monthly 'Defaulter Lists' to management, facilitating swift legal or executive action on overdue accounts.
- Executive Support & Administration: Performed high-level secretarial functions for the Property Executive, including maintaining a rigorous filing system and managing the digital documentation of facility bookings and access control (car park stickers/access cards).
- Conflict Resolution & Public Relations: Served as the primary liaison for residents, maintaining a 'Same-Day Resolution' policy for all complaints to ensure high satisfaction levels.
- Emergency Response & Facilities Oversight: Demonstrated exceptional commitment to resident safety by coordinating emergency midnight repairs for critical infrastructure (water pumps/plumbing), managing contractor inspections, and ensuring 24/7 operational continuity.
- Property Management
Human Resources Assistant / Coordinator
Masterskill University College of Health Sciences
Cheras, Selangor
11.2010 - 04.2011
- Talent Acquisition Support: Managed the end-to-end recruitment lifecycle, including sourcing and filtering high volumes of applications from JobStreet and integrating them into the internal HR database.
- Candidate Screening & Selection: Conducted initial resume pre-screening to identify top-tier talent and coordinated interview logistics, acting as the primary point of contact for prospective hires.
- Regulatory Compliance & Global Mobility: Facilitated expatriate documentation and immigration filings, ensuring all international employee paperwork complied with current labor and immigration laws.
- Employer Branding & Outreach: Represented the company as a Brand Ambassador at major career exhibitions (e.g., PWTC Job Fair), actively engaging with talent pools to build the company's employer brand.
- Document Management: Maintained a rigorous and confidential filing system for diverse employee records, ensuring data privacy and easy retrieval for audits.
- Employee Engagement: Supported the execution of corporate culture initiatives and team-building events (e.g., Unity Celebrations and sports tournaments) to enhance staff morale and internal cohesion.
Education
Bachelor Degree - Business Management (Marketing)
UiTM Malacca
01-2011
Diploma - Business Studies
UiTM Malacca
01-2009
Skills
- Microsoft Office
- AutoCount, SQL Accounting
- UBS / Invoicing Tools
- Google Workspace
- Digital record keeping
- Customer focused
- Time Management
- Document management
Custom Section
881102-08-5344
References
- Mdm. Nurdalila Aimi Binti Mazlan, HR Executive, Greatchain (M) Sdn. Bhd., 019-5726562
- Miss Nurul Zahidah Zakaria, Team Manager Contact Centre, Measat Broadcast Sdn Bhd (ASTRO), 012-3006973
- Miss Anita, Senior Manager, HDE Healthy Drinks Sdn Bhd, 012-5267473
Personal Information
Age: 37
Languages
English
Upper Intermediate
B2
Malay
Advanced
C1
Interests
- Traveling: Budgeting and planning independent trips, which strengthens problem-solving abilities and cultural adaptability
- Reading books to expand vocabulary, improve written communication, & analytical thinking
Timeline
Freelance Admin
NLW & CO
06.2025 - Current
Administrative Executive
Greatchain (M) Sdn. Bhd.
10.2016 - 09.2023
Admin / Customer Service Executive
HDE Healthy Drinks Sdn Bhd.
02.2014 - 11.2014
Customer Service Executive
MEASAT Broadcast Network Systems Sdn Bhd (ASTRO)
01.2012 - 08.2013
Admin Assistant
Landserve Sdn Bhd
05.2011 - 12.2011
Human Resources Assistant / Coordinator
Masterskill University College of Health Sciences
11.2010 - 04.2011
Bachelor Degree - Business Management (Marketing)
UiTM Malacca
Diploma - Business Studies
UiTM Malacca