Overview
Work History
Education
Skills
Timeline
Generic

ZAHIDAH JAMIAN

Customer Service Officer
Kuala Lumpur

Overview

17
17
years of professional experience
2
2
Languages

Work History

Customer Service Officer

Ambank M Bhd
11.2016 - Current
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Spearheaded cross-functional initiatives to improve overall customer experience across multiple touchpoints within the organization.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.

Customer Service Executive

Ambank (M) Berhad
02.2020 - 04.2020
  • Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

Executive

Lending Operation Ambank M Bhd
04.2015 - 01.2016
  • Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
  • Expanded market presence by identifying new business opportunities and forging strategic partnerships.
  • Increased revenue through effective negotiation of contracts with clients and suppliers.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.

Customer Service Representative

Ambank Personal Financing
02.2010 - 01.2015
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

Ambank M Berhad
11.2006 - 09.2008
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

BBA - Business Economics

UiTM
Shah Alam
04.2001 -

No Degree - Diploma in Business Studies

UiTM Segamat
Segamat, Johor, Malaysia
04.2001 -

Skills

Call Documentation

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Timeline

Customer Service Executive

Ambank (M) Berhad
02.2020 - 04.2020

Customer Service Officer

Ambank M Bhd
11.2016 - Current

Executive

Lending Operation Ambank M Bhd
04.2015 - 01.2016

Customer Service Representative

Ambank Personal Financing
02.2010 - 01.2015

Customer Service Representative

Ambank M Berhad
11.2006 - 09.2008

BBA - Business Economics

UiTM
04.2001 -

No Degree - Diploma in Business Studies

UiTM Segamat
04.2001 -

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ZAHIDAH JAMIAN Customer Service Officer