ZAHIDAH JAMIAN
Customer Service Officer
Kuala Lumpur
Overview
17
17
years of professional experience
2
2
Languages
Work History
Customer Service Officer
Ambank M Bhd
2016.11 - Current
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Spearheaded cross-functional initiatives to improve overall customer experience across multiple touchpoints within the organization.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Customer Service Executive
Ambank (M) Berhad
2020.02 - 2020.04
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Executive
Lending Operation Ambank M Bhd
2015.04 - 2016.01
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Customer Service Representative
Ambank Personal Financing
2010.02 - 2015.01
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Ambank M Berhad
2006.11 - 2008.09
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
BBA - Business Economics
UiTM
Shah Alam 2001.04 -
No Degree - Diploma in Business Studies
UiTM Segamat
Segamat, Johor, Malaysia 2001.04 -
Skills
Call Documentation
Account Management
Issue Research
Inbound Call Management
Timeline
Customer Service Executive
Ambank (M) Berhad
2020.02 - 2020.04
Customer Service Officer
Ambank M Bhd
2016.11 - Current
Executive
Lending Operation Ambank M Bhd
2015.04 - 2016.01
Customer Service Representative
Ambank Personal Financing
2010.02 - 2015.01
Customer Service Representative
Ambank M Berhad
2006.11 - 2008.09
BBA - Business Economics
UiTM
2001.04 -
No Degree - Diploma in Business Studies
UiTM Segamat
2001.04 -