Python
Zahid Ashraf
Network Engineer
Putrajaya
Summary
Experienced Network Engineer and IT Support Specialist with a strong background in Data Analytics and Aerospace Engineering. Possessing a diverse educational foundation, I excel in analytical skills and have a structured approach to problem-solving. Additionally, I hold certifications including CCNA and AWS, demonstrating my expertise in networking and cloud technologies.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Network Engineer
IX Telecom Sdn Bhd
09.2024 - Current
- Involved in network migration for Embassy of Malaysia at Suva, Fiji under MyGov project.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as switches, routers, and other hardware.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
- Strengthened security measures by deploying firewalls, VPNs, and access control systems.
- Guided junior engineers on best practices in the industry, enhancing collaborative teamwork.
Network Engineer
Mesiniaga Berhad
02.2021 - Current
- Resident Engineer specializing in elevating network performance for TNB through the effective deployment, configuration, and optimization of SD-WAN solutions, with a focus on Cisco Meraki technology
- Installing, configuring, testing, and commissioning network devices (routers, switches, firewalls, wireless controllers, and access points)
- Providing L1 & L2 support for TM DDN Tellabs under IX Telekom
- Conducting site surveys, installations, support, and preventive maintenance for the TM NGN Project (5G)
- Performing network and server preventive maintenance at customer sites, including MIDA, TH, Maxis, DCAM, Telekom Malaysia, TNB, and KPJ
- Delivering L1 & L2 network ticketing support to troubleshoot and resolve hardware and software issues
- Managing inventory and coordinating spare parts with warehouses
- Participating in 24x7 on-call rotations to meet Service Level Agreements (SLA)
- Manage a variety of well-known brands like Cisco, Juniper, HP, and Fortinet, ensuring the smooth operation and optimization of network equipment
Field Engineer
Auto Tech Support Sdn Bhd
08.2020 - 12.2020
- Change desktop and upgrade windows for deployment CIMB Win10 for Automated Teller Machine (ATM)
- Change HDD and SSD for all post counter at Shell stations and upgrade payment terminal (OPT & IPT)
Intern
Spirit Aerosystems Malaysia Sdn Bhd
06.2019 - 08.2019
- Used two CAD software programs, CATIA V5 and SolidWorks, for design and engineering tasks
- Developed Product Training Module for Forward Cargo Door Boeing 737, Forward Galley Door Boeing 737, and Root End Fixed Fairing (REFF) for Airbus A350 XWB
Education
Master of Science - Business Intelligence and Analytics
Universiti Teknologi Malaysia (UTM)
Kuala Lumpur, Malaysia 01.2020 - 01.2022
Bachelor of Aerospace Engineering - Honours
International Islamic University of Malaysia (IIUM)
01.2016 - 01.2020
Skills
Network configuration
Accomplishments
- The Ultimate Team Player Award 2024 from IX Telecom
- 2022 & 2023 Received Recognition Mesiniaga MAHA (Mesiniaga Awards for High Achievers) Awards for Outstanding Performance (Silver)
- 2022 Rating 5/5 for Customer Satisfaction Experience
- 1st place in Merdeka Aspiration’s competition 2021 organized by Razak Faculty of Informatics and Technology
- 1st place in Hero Kampung Project Competition 2018 (Portable River Cleaner)
- 1st place in Archery Tag Combat Organized by Health Awareness and Lifestyle Campaign 2017 (HEAL'17)
- Finalist in TGL Grand Design Challenge 2018 (Forestry drone project)
Certifications
- Certified Cisco Network Association (CCNA)
- CompTIA Network Cert N10-007
- Cisco Application Centric Infrastructure ACI Network training
- IT Audit Fundamentals | Introduction to Controls (UDEMY)
- The Complete SQL Bootcamp: Go from Zero to Hero (UDEMY)
- AWS re/Start Training Program (Ongoing)
- NIOSH TM Safety Passport (NTMSP) and NIOSH TNB Safety Passport (NTSP)
- Grid Contractor Qualified Person (GCQP)
- System Tool Kit (STK) - Certificate level 1
- Modelling and simulate the aircraft and satellite
- Introduction to SolidWorks - Certificate level 2 by IME Engineering
- Design and simulate Load Transfer Machine in SolidWorks
- Introduction to Internet of Things (IOT) - Certificate level 2 by UST Global
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsPaid time offSoftware
Timeline
Network Engineer
IX Telecom Sdn Bhd
09.2024 - Current
Network Engineer
Mesiniaga Berhad
02.2021 - Current
Field Engineer
Auto Tech Support Sdn Bhd
08.2020 - 12.2020
Master of Science - Business Intelligence and Analytics
Universiti Teknologi Malaysia (UTM)
01.2020 - 01.2022
Intern
Spirit Aerosystems Malaysia Sdn Bhd
06.2019 - 08.2019
Bachelor of Aerospace Engineering - Honours
International Islamic University of Malaysia (IIUM)
01.2016 - 01.2020
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