Zaheera Begum
Manager Business Dev & Operations
Mont' Kiara, Kuala Lumpur
Summary
Creative and energetic General Manager with impressive track record of improving sales and growing company human resource. Innovative program management, strategic planning and team leadership skills. Orchestrates optimal resource utilization to handle operational needs with sound judgment, good planning abilities and interpersonal communication strengths. Experienced with managing development of new business opportunities.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Manager Business Development & Operations
Axle & Olio Solutions Sdn Bhd
Kuala Lumpur
10.2018 - 02.2020
- Boosted sales by 2.8x by focusing on ecommerce marketing strategies to improve brand awareness, customer satisfaction and optimization of operations.
- Slashed costs by 18% just by analyzing relevant information from finance, sales and warehousing department.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
Sales & Marketing Manager
Plugins Distributions Sdn Bhd
Kuala Lumpur
05.2017 - 10.2018
- Spearheaded development of new sales channel for Plugins' that helped to increase sales by 10% in first few months of deployment.
- Initiated different campaigns to attract Corporate customers by bringing products to them to discover which saw record-breaking sales of RM100k within 3days.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Business Development Manager
Sophie Paris Malaysia
East Malaysia
04.2014 - 04.2017
- Increased number of East Malaysia Business Centres in Top 10 by 4x within 6 months allowing East Malaysia to contribute to 52% of total sales.
- Grew number of healthy leaders >10x by conducting group/individual training, workshops and classes with international trainers.
- Analyzed effectiveness of leader training programs, assessed behavioral issues impacting sales performance and created new materials better suited for local markets.
- Orchestrated multiple events/ launches/ workshops across country coordinating schedules and timelines with both local and overseas employees.
Assistant Project Manager
Wireless Convergence Sdn Bhd
Petaling Jaya
10.2012 - 02.2014
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Documented project progress to fulfill project requirements and establish traceability.
- Reported on status for each project to appropriate stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Increased WeBUY.com's online sales deals by 4x.
Senior Marketing Consultant
Integrated Methods Sdn Bhd
Kuala Lumpur
05.2012 - 09.2012
- Traveled to meet with customers and deliver clear company messages.
- Developed marketing presentations, sales training manual and public relations campaigns.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Achieved client vision and marketing objectives by collaborating with various departments.
- Trained entry-level sales recruits on company protocols, best practices and group-buying procedures.
- Recorded highest calls per/day at 120 calls and had averagely "Whale Deal" monthly.
Business Consultant
Groupon Sdn Bhd
Kuala Lumpur
07.2011 - 02.2012
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Enhanced client satisfaction ratings by resolving difficult customer issues through teamwork within organization.
- Developed complete business plans and operational strategies for new and existing business.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Launched first-ever medical deal on any group-buying site closing in RM150K sales.
Franchise Support Executive
MBE Business Corporations Sdn Bhd
Kuala Lumpur
05.2009 - 06.2011
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created training plans and communicated with franchises to ensure new employers training is concluded on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased sales 3x for MBE Phileo Damansara by targeting corporate clients.
Education
MBA - Business Administration
Wawasan Open University
Kuala Lumpur, Malaysia. 09.2019 - 04.2020
Diploma - Business Studies/Administration/Management, Major Management
Unity College International
Petaling Jaya, Selangor 04.2005 - 09.2007
Skills
Business relationship development
Operations Management
Microsoft Office
Project Management
Performance improvement
Business Development
Training and Development
Digital Sales
Leadership
Certification
SMK Seri HartamasPrimary/Secondary School/SPM/"O" Level in Arts | Malaysia
Timeline
MBA - Business Administration
Wawasan Open University
09.2019 - 04.2020
Manager Business Development & Operations
Axle & Olio Solutions Sdn Bhd
10.2018 - 02.2020
Sales & Marketing Manager
Plugins Distributions Sdn Bhd
05.2017 - 10.2018
Business Development Manager
Sophie Paris Malaysia
04.2014 - 04.2017
Assistant Project Manager
Wireless Convergence Sdn Bhd
10.2012 - 02.2014
Senior Marketing Consultant
Integrated Methods Sdn Bhd
05.2012 - 09.2012
Business Consultant
Groupon Sdn Bhd
07.2011 - 02.2012
Franchise Support Executive
MBE Business Corporations Sdn Bhd
05.2009 - 06.2011
Diploma - Business Studies/Administration/Management, Major Management
Unity College International
04.2005 - 09.2007