Khaled Hammam

- Leading operations in Malaysia providing freshly cooked, gourmet meals, delivered to the customers on daily basis. Ledco Operations Team, consisting of 280 team members, prepares over 4.5 million meals per year under the supervision of trainer chefs.

- We are the main caterer for international factories in Malaysia also we manage commercial buildings, Banks, International Schools and Hospitals.

- Our latest emerging milestone in Workers Camp Management, Integrated Facilities Management and Leading operations in Malaysia.

Currently fulfilling three roles across the organization reporting directly to the Board of Directors

Major Responsibilities:

- Strategize future business under Cosmo Restaurants

- Responsible to oversee the three (3 departments)

- Management information system (MIS)

- Construction & Asset Management Service (CAMS)

- Human Resources (HR)

- Overseeing relationship with the Key International Brands and Landlord

Specific Responsibilities:

- Responsible to source for new brands (Local as well as Foreign) to managed by Cosmo Restaurants

- Conduct a feasibility studies (Market and Financial) to the board of directors & CEO the proposal for business expansion in selected market.

- Responsible to oversee the 3 departments

- Setting goals & objectives for the respective departments (KPI)

- Measure the respective department's performance from time to time

- Guide & coach the department heads to achieve the objectives given

• Reporting directly to the board of directors of the company.
• Below are my Main Responsibilities:
• STRATEGIC PLANNING: promote future profitable growth and setting strategic plans which meet the needs of the company.
• OPERATING RESULTS: Achieve unit volumes, turnover, net profit, return on investment as budgeted, customer satisfaction targets, set a short term operations-by the timely preparation and regular updating of soundly-based plans, budget and projections.
• DEVELOPMENT OF RESOURCES: Improve operational cost- effectiveness by ensuring the best deployed of materials, financial and human resources.
• HUMAN RESOURCES MANAGEMENET: Uphold and improve the quality of continuity of the company management-by ensuring the sound recruitment, training and development of subordinates.
• MONITORING AND CONTROL: Fulfill company objectives through the monthly review of performance against plan.
• MANAGEMENT INFORMATION SYSTEMS: Improve revenue, profits and customer services and managerial control-by promoting Management information and accounting system.
• FUTURE GROWTH: Provide for profitable growth-by ensuring the identifications sound analysis of new markets, products/services.

• Plans, directs and controls the activities of the company to accomplish budgeted financial objectives in terms of cash operating profit, economic profit, and volume targets established by the Board
• Establishes infrastructure to maximize returns on investment in relation to the invested funds, while ensuring that market demands are exceeded through superior sales service, production planning in order to meet the sales requirements, while increasing profitability and productivity.
• Directs the development and preparation of short term and medium term plans and budgets based upon broad corporate goals and growth objectives. Recommends their adoption for approval.
• Guides and directs the management team in the development, distribution, promotion, and sales of the Company’s products.
• Develops and establishes operating policies consistent with board policies and objectives and ensuring their adequate execution. Appraises and evaluates the results of overall operations regularly and systematically in accordance with the established key performance indicators
• Establishes long-range objectives and specifying the strategies and actions to achieve them.

Operations Consultant of Burger King, Haagen Dazs and Missed Fields cookies Brands

• Set up the first Burger King, Haagen Dazz and Ms Fields brand in Saudi Arabia under the Olayan group who is the master franchise of these brands in the Middle East and Africa.
• Open 40 restaurants for Burger King and 5 restaurants of Haagen Dazz and 3 restaurants of Ms Fields within 5 years.
• Subsequently expanded the brand in United Arab, Dubai setting up 10 restaurants in this area.
• Set up the regional office of Hana International for purpose of expansion of the Burger King brand in Kuwait, Lebanon, Qatar, Oman, Bahrain, Egypt and Iraq.
• In charge of sub-franchising the brands in Kuwait, Lebanon, Qatar, Oman, Bahrain, Egypt and Iraq.
• Exit the market in year 2000 after successfully opened 110 restaurants of Burger King, Haagen Dazz and Ms Fields.

• In charge of importing and exporting medical and dental equipments from and into Egypt from German, Malaysia, Korea, USA, Spain.
• Set up exhibitions for the brand in Hanover, Germany on annual basis to promote the brands and explore opportunity for new markets.